Payment – Trends and Opportunities Report – 2018

To improve the customer experience and achieve operational efficiencies and cost savings, utilities have undertaken many payment-related initiatives in the past year. Across the U.S. and Canada, utilities have worked to expand and improve existing payment offerings, as well as explore new and emerging payment methods and channels. This report draws on Chartwell surveys and interviews to provide a high-level summary of major trends in payment options and identify strategic opportunities.

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TRANZACT: POST-OUTAGE CUSTOMER SATISFACTION BENCHMARK SURVEY

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