SDG&E Enhances Customer Engagement and Self-Service with new CIS
Date: Wednesday, February 16th
Time: 2 – 3 PM ET
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In 2018, San Diego Gas & Electric launched an effort to replace their CIS and implement a new self-service platform. The updated systems, released in 2021, have enabled an increase in customer engagements and operational efficiency. The utility took home Chartwell’s 2021 Bronze Best Practices Award in Digital Experience for its efforts. Join this webinar to learn:
In 2018, San Diego Gas & Electric launched an effort to replace their CIS and implement a new self-service platform. The updated systems, released in 2021, have enabled an increase in customer engagements and operational efficiency. The utility took home Chartwell’s 2021 Bronze Best Practices Award in Digital Experience for its efforts. Join this webinar to learn:
- High-level reasons SDG&E wanted to implement a new system
- A brief outline of the planning/building/implementation process
- Results, particularly with paperless billing enrollment and enrollment in alerts, mobile app downloads, etc.
- Details on operational efficiency, including any monetary savings they'll share
- Jennie King, Principal Consultant, Chartwell Inc.
- Sandra Webb, Customer Engagement Group Product Manager, SDG&E
- Dan Linder, Cloud Office Strategy and Operations manager, SDG&E
