INNOVATION SERIES: Set the Stage for 2021- Transforming the Customer Experience

Date: Thursday, December 17

Time: 2 – 3 PM ET

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**As part of our innovation series, this webinar is complimentary.**

Sponsored by Message Broadcast

After what has arguably been one of the most stressful years in recent history, it’s time to hit “reset” and plan for a better 2021. During this webinar, discover how leading utility JEA is building a resilient customer experience blueprint without breaking the bank. Joining the conversation is Message Broadcast, sharing a sneak peek of purpose-built tech utilities and what their customers can look forward to in the coming months.

Please join us as we:

• Discern what’s worth keeping (and scrapping!) from 2020

• Share how to adapt to ever-evolving customer expectations

• Balance the right amount of automation and personal touch


  • Elisa Henry – Technology Executive, Message Broadcast
  • Jay Magee, APR – Manager of Digital Communications, JEA
  • Clara Barton – Digital Communications Specialist, JEA


  • Scott Johnson – Vice President, Chartwell Inc.
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