Strengthening Loyalty in the Digital Age
Consumers compare their interactions with utilities to their experiences with every other company with which they interact. Using insights from its 2020 Residential Consumer Survey, Chartwell will identify factors contributing to customer satisfaction, and offer steps to move the needle on awareness and engagement.
Speaker: I.S. Dunklin, Director, Data Analytics and Research, Chartwell, Inc.
I.S. oversees production of Chartwell’s DataSource and Premier products with a focus on creating actionable data and insights for Chartwell’s customers. He has a background in strategy consulting for the utilities and telecommunications industries.
*To view this session, please login using your Chartwell credentials and click the “View Resource” button. If you do not have login credentials, click here to connect with Tim Herrick about Chartwell Membership.
You may also like
Engage Your Customers in the Planning Process to Strengthen Brand Loyalty
Date: Wednesday, January 20 Time: 2 – 3 PM ET…
How to Improve Customer Satisfaction in Outage Communications
Customer happiness with outage communications is primarily driven by how…
Improving CSAT with VOC Research and Data Analytics
By focusing on the voice of the customer using research…