Using Broadcast Messaging for Outages and Much More – Getting More out of Ad Hoc Communications
Date: Wednesday, April 12th
Time: 2 – 3 PM ET
**Insight Center members can easily register for this webinar at no additional cost after logging in. There is a non-member charge of $299 for this webinar. If you’re interested in an Insight Center membership, connect with us here to get started.**
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With the deployment of outage alerts ten years ago, Georgia Power Company has worked diligently to improve the customer experience by keeping them informed about outage events. Through this timeframe, customer expectations have continued to evolve which has caused Georgia Power to continually refine and change their approach in outage communications.
Attend this webinar to learn how Georgia Power has used KUBRAs messaging platform to send outage alerts, and by listening to the customer, has piloted ad hoc broadcast messaging for immediate and personalized outage communications.
Some topics to be discussed will be:
- Georgia Power’s communication approach and strategy
- Strategies for ad hoc message usage
- Highlight message examples including the use of photos
- Share initial customer feedback results
- Propose ideas for taking ad hoc broadcast messaging further
Moderator:
- Tim Melton, Senior Consulting, Chartwell, Inc.
Speakers:
- John Zumbado, Senior Engineer, Georgia Power Company
