Vulnerable Customer Panel Discussion Session Featuring JEA, Manitoba Hydro and National Grid

Date: Wednesday, January 18th Time: 2 – 3 PM ET **Non-Insight Center Members can enjoy complimentary registration to this webinar.** The focus on vulnerable or at-risk customers continues to intensify.  Utilities strive to better serve the needs of these customers while balancing the needs of the utility, regulators, the community and the customer. Join Chartwell for a panel discussion and question and answer session with utilities who are focused on initiatives to engage vulnerable customers. Moderator:

• Pat Ricks, Senior Advisor, Chartwell, Inc.

Speakers:

• Sandra Alvarado, LMI Strategist, NE, Market Segmentation & Growth, National Grid
• Zena Kavanagh, Indigenous Accounts & Payments Administration Manager, Manitoba Hydro
• Elizabeth Paulson, Customer Assistance Programs Manager, JEA

Learn more about the Chartwell Vulnerable Customer Leadership Council by contacting Tim Herrick.