Website Communications – Trends and Opportunities – 2017

In its 2017 Website Communications Questionnaire, Chartwell explored the successes, trends and challenges of utilities across North America as they seek to increase customer engagement with online channels. This report explores how utilities are working to increase website usability, functionality and accessibility while creating content that is available across multiple devices.

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TRANZACT: POST-OUTAGE CUSTOMER SATISFACTION BENCHMARK SURVEY

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