The following is a guest blog post by Tomaso Giannelli, Senior Advisor, Business Customer Division – Outage Communications at Southern California Edison.
Budgets. We all have them and for a very good reason. To that point, every year I make a proposal to my leadership to attend conferences that will help improve the way our company communicates with customers around outages.
My proposal is pretty simple and doesn’t take a whole lot of time.
It involves logging on to ChartwellInc.com or reaching out to the amazing staff at Chartwell (Vice President Scott Johnson, Research Manager Russ Henderson and Sales and Member Services Director Tim Herrick, to name a few) to find out when and where the research councils and conference will be held.
That’s all I need. Proposal complete.
As a long-tenured member of the Chartwell Outage Communications Research Council, a utilities-only peer group founded 11 years ago, I really look forward to the events that Chartwell has. More than that, I really enjoy the open, candid dialogue I can have with fellow leaders in our Industry.
One of my favorite things about our industry is that, while we all have goals and want to be the best in terms of customer satisfaction, we aren’t afraid to share our “secret sauce” like many other industries. Chartwell understands this and has really been the conduit of great ideas cross the utility industry. At the Chartwell events you will hear from many great speakers across our industry with breakouts available on various topics. Even better, Chartwell understands that some of the best ideas are conceived in discussions in which the moderator allows opportunities for attendees to participate and to “think outside the box.”
You may be asking yourself, is Chartwell’s Outage Communications Conference right for me? If you are asking yourself that, then yes it is!
Whatever the biggest issue on your proverbial plate is, it will be covered. Estimated restoration times, the Telephone Consumer Protection Act, planned outages, field tools… all covered. Customer education, outage management systems, analytics, big data, internal communications… yep, those are covered too.
That is the beauty about a Chartwell event. Nothing is off limits. Furthermore, one of the first things you will learn when you are at the conference is that no matter the issue you are trying to solve, it is almost certain that another utility is in the same boat. The second thing you will learn is that your utility is in much better position than you thought you were and that, in many cases, the fix can be much easier (and cheaper) that you thought.
If you still aren’t sure if Chartwell is the right venue to get your questions answered, I encourage you to reach out to them and ask for a contact from a utility with the same challenges you are facing. They are always available for you. Seriously, they are ALWAYS available. Chartwell, an Atlanta based company, even responded to me within minutes the day after last year’s Super Bowl (yes, the one where Atlanta lost the game despite having a 28-3 lead). While you are in contact with them, ask them about their game-changing research councils. Or you can just ask me. I will tell you that Chartwell will do whatever they can to take your communications to the next level.
You can register for the conference here.
Feel free to reach out to me if you have any questions about why this is the right conference for you, and I look forward to meeting you in June.
If you have questions about registration, contact Colleen Yekeh at (404) 237-9099 x224 or firstname.lastname@example.org.