Connecting the Utility Industry to Solutions for Over 30 Years
Exclusively focused on electric, gas, and water utilities, Chartwell has provided actionable insights, collaborative problem-solving opportunities, and events to help utilities improve customer experience and operational efficiency for over 30 years!
EMACS 2025
The 28th annual Chartwell’s EMACS: The Customer Experience Conference will be held October 7-9, 2025 in Dallas, Texas. Registration is open now!
PowerUp 2025
Registration for the 18th annual PowerUp: Chartwell’s Outage Conference is now open! It will be held October 6-8, 2025 at the Hyatt Regency in Dallas, Texas.
Chartwell Members Benefit From
Independent Research
Chartwell’s customer service focused research provides your utility with innovative information to improve customer satisfaction and operational efficiency.
Industry Community
Council members have access to a rich network of industry peers who meet monthly to problem-solve and share strategies with the clear intent to be more effective and operationally efficient.
Industry Experience
Customers have access to Chartwell’s team, which has nearly 400 years of combined utility industry experience in: customer service, insights, business customer strategy, outage communications, marketing, operations, leadership, vulnerable customers, transportation electrification, and more.
“We see our membership as more of a partnership. Chartwell understands our business extremely well. The research they provide is easy to digest and their whole team is easy to work with. They’ve been able to help us identify innovations within our industry that need to be implemented, and then help us figure out exactly how to do that.”
Chartwell Member
– Director of Customer Care Operations
Preview Research
Upcoming Webinars
Industry News
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SDG&E’s Efforts in Mitigating PSPS Events and Enhancing Customer Communication Earn Dual Best Practices Awards
By Allison Herdic, Senior Industry Analyst Chartwell member San Diego Gas & Electric (SDG&E) demonstrated exceptional commitment to customer safety and communications transparency during...
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Customer Experience Metrics Soar Following PG&E’s End-To-End Outage Notification Process Redesign
By Allison Herdic, Senior Industry Analyst After a customer experience study revealed to Pacific Gas & Electric (PG&E) several improvement opportunities within its outage...
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Four Key Components of a Successful Emergency Management Training Program
By Russ Henderson, Research Director A utility’s emergency response effectiveness depends on the strength of its training and exercise programs. Structured and consistent learning...
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Chartwell Honors Interdependence Through U.S. and Canadian Utility Collaboration
ATLANTA – Chartwell Inc., a leading provider of utility industry research and thought leadership in support of key customer journeys, marks this month’s celebrations of...
Chartwell Services
Our membership services can help enhance customer experience, strengthen resilience, and improve operational efficiency. Gain unlimited access to utility research, join peer networks, obtain post-event outage benchmarks, and develop leadership through a variety of membership options.
