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Connecting the Utility Industry to Solutions for Over 30 Years

Exclusively focused on electric, gas, and water utilities, Chartwell has provided actionable insights, collaborative problem-solving opportunities, and events to help utilities improve customer experience and operational efficiency for over 30 years!

 

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INDUSTRY NEWS: The Chartwell Blog

  • By Chartwell
Proactive, Personalized, Powerful: Con Edison’s Arrearage Emails Drive Engagement
Con Edison has been awarded Chartwell’s 2025 Bronze Award for Excellence in Billing and Payment for its innovative email-based arrearage communications program, launched in...
  • By Chartwell
Resilience in the Heat of Crisis: LADWP’s Lessons from the Pacific Palisades Fire
By Russ Henderson, Director of Research When the Pacific Palisades fire tore through Los Angeles in January 2025, it wasn’t just another emergency activation...
  • By Chartwell
Your Emergency Plan Isn’t Ready Until It’s Tested
When a crisis hits, your Emergency Operations Plan (EOP) should do more than exist—it should perform. When the lights go out, the plan should...
  • By Chartwell
LUMA Energy Wins Gold for Emergency Management Excellence: A Transformative Journey Toward Resilience
Over the past several years, LUMA faced a series of complex emergencies—from Tropical Storm Ernesto to a global cybersecurity flaw and an island-wide blackout on New Year’s Eve 2024. These...
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Upcoming Webinars

Improving Customer Satisfaction Through Advanced Analytics and Data Strategies

In this webinar, Rajendra Acharya of Southern California Edison will…
Smarter Authentication, Stronger Containment — Powered by Pindrop

This webinar will feature John Kusiak, IVR Product Owner at…
How Business Customers Shaped Ameren Missouri’s Green Tarriff Pricing

In this webinar, Ameren Missouri will share how it designed…
Maximizing Speech in Your IVR

(Complimentary Webinar)
Industry and Consumer Trends: Chartwell’s Quarterly Review

Please join us for Chartwell’s quarterly round-up of recently published…

Preview Research

  • Case Study
Advancing Emergency Management and Resilience at Duquesne Light Company

Between 2019 and 2024, the Pittsburgh region saw a surge…
  • Webinar
Industry and Consumer Trends: Chartwell’s Quarterly Review

Please join us for Chartwell’s quarterly round-up of recently published…
  • Webinar
How Business Customers Shaped Ameren Missouri’s Green Tarriff Pricing

In this webinar, Ameren Missouri will share how it designed…
  • Webinar
Navigating the New TCPA Rules: What Utilities Need to Know Before the April 2026 Deadline

(Complimentary Webinar) Join Paul Watkins of Convey and William Raney…

EMACS 2025

The 28th annual Chartwell’s EMACS: The Customer Experience Conference will be held October 7-9, 2025 in Dallas, Texas. Registration is open now!

 

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PowerUp 2025

Registration for the 18th annual PowerUp: Chartwell’s Outage Conference is now open! It will be held October 6-8, 2025 at the Hyatt Regency in Dallas, Texas.

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Chartwell Members Benefit From

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Independent Research

Chartwell’s customer service focused research provides your utility with innovative information to improve customer satisfaction and operational efficiency.

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Industry Community

Council members have access to a rich network of industry peers who meet monthly to problem-solve and share strategies with the clear intent to be more effective and operationally efficient.

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Industry Experience

Customers have access to Chartwell’s team, which has nearly 400 years of combined utility industry experience in: customer service, insights, business customer strategy, outage communications, marketing, operations, leadership, vulnerable customers, transportation electrification, and more.

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Chartwell Services

Our membership services can help enhance customer experience, strengthen resilience, and improve operational efficiency. Gain unlimited access to utility research, join peer networks, obtain post-event outage benchmarks, and develop leadership through a variety of membership options.

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