Connecting the Utility Industry to Solutions for Over 30 Years
Exclusively focused on electric, gas, and water utilities, Chartwell has provided actionable insights, collaborative problem-solving opportunities, and events to help utilities improve customer experience and operational efficiency for over 30 years!
INDUSTRY NEWS: The Chartwell Blog
- By Chartwell
Customer at the Heart: PG&E’s AI-Powered Customer Transformation
By John Bord, Senior Consultant In a time when customer expectations are evolving faster than ever, PG&E is reshaping what it means to deliver...
- By Chartwell
Utilities Come Together to Strategize Ways to Protect Vulnerable Customers During Federal Shutdown
By Stacey Bailey, Vice President More than 130 utility leaders, including members of Chartwell’s Vulnerable Customer Leadership Council (VCLC), Billing and Payment Leadership Council...
- By Chartwell
Utilities, Partners Act to Mitigate Government Shutdown Effects on Vulnerable Customers
By Casey Collins, Senior Research Analyst Rising energy costs and mounting economic pressures are putting utility customers—especially the most vulnerable—at the center of an...
- By Chartwell
Breaking Barriers in Utility Billing Through Automation and Affordability
By Pat Ricks, Senior Consultant As a utility professional, I have attended many conferences; with each one, I can honestly say I walked away...
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Chartwell Members Benefit From
Independent Research
Chartwell’s customer service focused research provides your utility with innovative information to improve customer satisfaction and operational efficiency.
Industry Community
Council members have access to a rich network of industry peers who meet monthly to problem-solve and share strategies with the clear intent to be more effective and operationally efficient.
Industry Experience
Customers have access to Chartwell’s team, which has nearly 400 years of combined utility industry experience in: customer service, insights, business customer strategy, outage communications, marketing, operations, leadership, vulnerable customers, transportation electrification, and more.
Chartwell Services
Our membership services can help enhance customer experience, strengthen resilience, and improve operational efficiency. Gain unlimited access to utility research, join peer networks, obtain post-event outage benchmarks, and develop leadership through a variety of membership options.
