Insights for Tomorrow’s Utility

Today’s utility leaders need objective insights to make smart and timely business decisions. Whether you are looking for new strategies, ways to resolve pressing issues or trying to drive innovation within your utility, Chartwell can help you accomplish your goals. Our wide range of services ensures our members have access to the best, most timely information available.

Chartwell’s Mission

Chartwell connects the utility industry to solutions.

Our History

Founded in 1993, Chartwell exclusively serves the utility industry and has been researching customer-facing issues longer than any other utility-focused research firm.

Meet Our Leadership Team

Philip Dunklin

Philip founded Chartwell to provide objective research and identify best practice solutions to issues facing utility companies.

Scott Johnson
Vice President

Scott oversees research, events and customer engagement. He is an accomplished researcher and frequent speaker at utility industry conferences.

Stacey Bailey
Vice President

Stacey is responsible for business development, sales and marketing initiatives. She has an extensive background in data analytics and product management

Tim Herrick
Director, Sales

Tim focuses on helping Chartwell clients realize the full value from Chartwell’s services.

I.S. Dunklin
Director of Data Analytics and Research

I.S. oversees production of Chartwell’s DataSource and Insight Center products with a focus on creating actionable data and insights for Chartwell’s customers. He has a background in strategy consulting for the utilities and telecommunications industries.

Learn about Careers at Chartwell

On Our Blog

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How to Reduce Delinquencies Before Resuming Disconnects
What can you do now to influence payment performance prior to resuming disconnects? Here are a few programs that have helped utilities strategically respond...
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Improving customer satisfaction with outage communications
Rebecca Harris, Data Analyst – Outage communications is a major factor in customers’ overall satisfaction with their utility. Chartwell recently heard from 1,564 energy...
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Crisis and Innovation – Chartwell EMACS Keynote Presentation with Google
The last several months have been one of the most disruptive periods in living memory. The COVID lockdown forced the hands of companies that...
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Learn how Enbridge engaged customers previously resistant to eBill messaging
By Noah Solomon, Research Manager Here at Chartwell, we write quite a bit on eBill adoption, and with good reason. Increasing customer adoption of...

Chartwell Membership

Chartwell’s solutions can help your utility identify strategies to impact customer experience and operational efficiency. Chartwell’s Premier Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.

Learn more about Membership