Insights for Tomorrow’s Utility

Today’s utility leaders need objective insights to make smart and timely business decisions. Whether you are looking for new strategies, ways to resolve pressing issues or trying to drive innovation within your utility, Chartwell can help you accomplish your goals. Our wide range of services ensures our members have access to the best, most timely information available.

Chartwell’s Mission

Chartwell connects the utility industry to solutions.

Our History

Founded in 1993, Chartwell exclusively serves the utility industry and has been researching customer-facing issues longer than any other utility-focused research firm.

Meet Our Leadership Team

Philip Dunklin

Philip founded Chartwell to provide objective research and identify best practice solutions to issues facing utility companies.

Scott Johnson
Vice President

Scott oversees research, events and customer engagement. He is an accomplished researcher and frequent speaker at utility industry conferences.

Stacey Bailey
Vice President

Stacey is responsible for business development, sales and marketing initiatives. She has an extensive background in data analytics and product management

Tim Herrick
Director, Sales

Tim focuses on helping Chartwell clients realize the full value from Chartwell’s services.

I.S. Dunklin
Director of Data Analytics and Research

I.S. oversees production of Chartwell’s DataSource and Insight Center products with a focus on creating actionable data and insights for Chartwell’s customers. He has a background in strategy consulting for the utilities and telecommunications industries.

Learn about Careers at Chartwell

On Our Blog

  • By admin
AI-Powered Hyper-Personalization, AMI Analytics and Unlocking New Utility Business Models: Transformation Is Possible Today
By Bidgley In the field of computer science, the concept of ‘garbage in, garbage out’ is so prevalent it has an acronym: GIGO. Although...
  • By admin
Meeting Utility Customers’ Payment Expectations
By Rob Houser, Senior Vice President, Product Management and Strategy, Biller Solutions, Fiserv – COVID-19 continues to hit the economy hard, leaving many people...
  • By admin
Chartwell’s 2020 Payment Industry Benchmarks Available in the Insight Center
By Rebecca Harris, Data Analyst –   Respondents to Chartwell’s 2020 Payment Industry Survey ranked expanding electronic payment options as the most influential opportunity in the utility industry in the next two to five years. Trends in payment...
  • By admin
TVA leverages augmented-reality tech to create virtual home energy audit
By I.S. Dunklin, Director of Data Analytics and Research – Chartwell’s newest case study profiles the TVA’s creation of a virtual home energy audit...

Chartwell Membership

Chartwell’s solutions can help your utility identify strategies to impact customer experience and operational efficiency. Chartwell’s Premier Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.

Learn more about Membership