Insights for Tomorrow’s Utility

Today’s utility leaders need objective insights to make smart and timely business decisions. Whether you are looking for new strategies, ways to resolve pressing issues or trying to drive innovation within your utility, Chartwell can help you accomplish your goals. Our wide range of services ensures our members have access to the best, most timely information available.

Chartwell’s Mission

Chartwell connects the utility industry to solutions.

Our History

Founded in 1993, Chartwell exclusively serves the utility industry and has been researching customer-facing issues longer than any other utility-focused research firm.

Meet Our Leadership Team

Philip Dunklin

Philip founded Chartwell to provide objective research and identify best practice solutions to issues facing utility companies.

Scott Johnson
Vice President

Scott oversees research, events and customer engagement. He is an accomplished researcher and frequent speaker at utility industry conferences.

Stacey Bailey
Vice President

Stacey is responsible for business development, sales and marketing initiatives. She has an extensive background in data analytics and product management

Tim Herrick
Director, Sales

Tim focuses on helping Chartwell clients realize the full value from Chartwell’s services.

I.S. Dunklin
Director of Data Analytics and Research

I.S. oversees production of Chartwell’s DataSource and Insight Center products with a focus on creating actionable data and insights for Chartwell’s customers. He has a background in strategy consulting for the utilities and telecommunications industries.

Learn about Careers at Chartwell

On Our Blog

  • By admin
Lasting Impacts of COVID-19 on Utility Customer Care
Part 1: Digital Transformation Whiplash Stacey Bailey, Vice President – Chartwell’s Scott Johnson recently sat down (via webinar) with customer experience leaders Stacy Kregg...
  • By admin
Outage Communications Benchmarks Available on Chartwell’s Insight Center
Rebecca Harris, Data Analyst – Chartwell’s latest report, 2021 Outage Communications Benchmarks, is now available on the Insight Center. The report shares findings from...
  • By admin
Master the Task of Arrears Management (and more!)
With arrears at or near record highs for most utilities, customer bases that are often less communicative than usual and high numbers of disconnections...
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Forged in Crisis: Utilities Display Strengths Built in Adversity at Chartwell’s Outage Conference
By Steve Waters, Senior Consultant – Nietzsche teaches “that which does not kill us makes us stronger.” Utilities across North America flexed their uber...

Chartwell Membership

Chartwell’s solutions can help your utility identify strategies to impact customer experience and operational efficiency. Chartwell’s Premier Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.

Learn more about Membership