Insights for Tomorrow’s Utility

Today’s utility leaders need objective insights to make smart and timely business decisions. Whether you are looking for new strategies, ways to resolve pressing issues or trying to drive innovation within your utility, Chartwell can help you accomplish your goals. Our wide range of services ensures our members have access to the best, most timely information available.

Chartwell’s Mission

Chartwell connects the utility industry to solutions.

Our History

Founded in 1993, Chartwell exclusively serves the utility industry and has been researching customer-facing issues longer than any other utility-focused research firm.

Meet Our Leadership Team

Philip Dunklin

Philip founded Chartwell to provide objective research and identify best practice solutions to issues facing utility companies.

Scott Johnson
Vice President

Scott oversees research, events and customer engagement. He is an accomplished researcher and frequent speaker at utility industry conferences.

Stacey Bailey
Vice President

Stacey is responsible for business development, sales and marketing initiatives. She has an extensive background in data analytics and product management

Tim Herrick
Director, Sales

Tim focuses on helping Chartwell clients realize the full value from Chartwell’s services.

I.S. Dunklin
Director of Data Analytics and Research

I.S. oversees production of Chartwell’s DataSource and Insight Center products with a focus on creating actionable data and insights for Chartwell’s customers. He has a background in strategy consulting for the utilities and telecommunications industries.

Learn about Careers at Chartwell

On Our Blog

  • By admin
Boost Satisfaction Among Customers Who Prefer Paper Bills by Optimizing Bill Design
Millennials and Gen Z may think paper bills are archaic, but some customers still prefer them. In fact, 29% of customers are sticking with...
  • By admin
Key to driving self-service adoption is to first improve awareness
Your customer migration strategy should prioritize moving customers from high-cost interactions like calls, to lower cost, self-serve interactions via your website, IVR or mobile...
  • By admin
Entergy, Alabama Power take home top honors in Chartwell’s 2021 outage awards
By Suzanne Haggerty, Senior Management of Customer Engagement – Chartwell is excited to announce the winners of our 2021 Best Practices Awards in Outage...
  • By admin
Residential consumer data explored in Chartwell infographics
Rebecca Harris, Data Analyst – Each summer, Chartwell surveys consumers across the United States and Canada about many topics concerning their power company. In...

Chartwell Membership

Chartwell’s solutions can help your utility identify strategies to impact customer experience and operational efficiency. Chartwell’s Premier Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.

Learn more about Membership