Online Insight Center

Adapting to the Speed of Change and Innovation

Today’s utility leaders need the right insight in order to make smart and timely business decisions for their organizations. Whether you are looking for ways to resolve pressing issues or trying to drive innovation within your utility, Chartwell’s Online Insight Center can help you accomplish your goals.

Discover the latest industry trends, newest research, relevant case studies and up-to-date customer surveys to give you the robust data you need to validate your planning processes.

Connect to analysts, peers, subject-matter experts, and industry professionals at weekly, monthly, quarterly and annual events to leverage the collaborative experience of the membership.

Succeed through our ongoing exchange of information and real-life experience – making Chartwell a unique advisory firm that partners and invests in the success of its utility members.

Areas of Focus Include:
  • Billing Options
  • Customer Care
  • Customer Experience
  • Communications
  • Outages
  • Marketing
  • Utility Programs & Services
  • Payment Options

Chartwell Membership

Chartwell’s solutions can help your utility identify strategies to impact customer experience and operational efficiency. Chartwell’s Premier Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.

Learn more about Membership