June 8 - 9, 2021 | 11 AM - 4:30 PM ET | VIRTUAL!

PowerUp: Chartwell's Outage Conference

PowerUp: Chartwell’s Outage Conference is the largest and most informative of its kind in the industry. This conference brings together utility professionals for two days of content and networking opportunities in the areas of outage communication, restoration, training and planning

Our agenda always reflects the top-of-mind challenges facing the industry in the area of outages. Attendees this year will learn from industry-leading utilities on the topics of outage communication, restoration, training and planning.


The numbers speak for themselves







Enterprise-Wide Pass

We are pleased to offer a new option to allow everyone at your utility to attend PowerUp: Chartwell’s Virtual Outage Conference for one low price!

For just $995, less than the cost of three individual passes, you and all of your colleagues may join us for two full days of industry-leading utility presentations, panel discussions, networking opportunities and more.

Simply fill out the form below to purchase an enterprise-wise pass. If you have any questions, click here to connect with us.

**Vendor partners may click here to contact Jennifer Chalk for sponsorship pricing. Please note that vendors must be sponsors to attend this event.**



    This year’s presenters will represent a combination of real-life experience, technical expertise and forward-thinking strategies related to outage preparation, communication, and restoration.

    We are pleased to share highlights of the 2021 agenda below. Check back soon for updates!

    Keynote Session: SCE Sharpens the Saw of Excellence
    Southern California Edison has won Chartwell’s gold best practices awards for the past two years for projects that improved wildfire communications, business customer relations and field…
    Keynote Session: Rising Above the Storm at Entergy
    Entergy bore a significant brunt of 2020’s record-breaking Atlantic storm season, suffering large-scale outages from five named storms. At the same time, the company undertook several…
    Panel Discussion: Learning from the Past, Preparing for the Future
    As we head into the 2021 storm season, this panel will assess how utilities have adapted their outage restoration and communications strategies to current challenges.
    AEP Improves Outages and More Through Voice Enabled Devices
    In this session, you will hear how AEP researched customer goals and behaviors, focused on a prioritized set of features, crafted two-way conversations, and launched this…

    Best Practices Awards in Outage Communications & Restoration

    The original awards of their kind for utilities, Chartwell’s Best Practices Awards recognize excellence and innovation among electric and gas utilities with respect to projects, programs and service initiatives.  

    The 2021 Chartwell Best Practices Awards in Outage Communications and Outage Restoration will be presented at PowerUp: Chartwell’s Outage ConferenceJune 8-9 at the Westin New Orleans. 

    Three utilities will be awarded during the conference with gold, silver and bronze recognition. Winning utilities will be notified in February 2021. A representative from each utility that wins a gold, silver or bronze award agrees to present on the winning effort at the conference, providing an opportunity for other utility professionals to learn from the innovations of their peersAll winners and finalists will be contacted shortly after the announcement to participate in a case study on their efforts. 

    2021 Event Sponsors

    Become a 2021 Sponsor



    Chartwell Membership

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