October 5 - 8, 2020 | RENAISSANCE HOTEL | ORLANDO, FLORIDA

EMACS - The Customer Experience Conference

The 2020 EMACS Conference will provide a forum for utility professionals to network, exchange best practices and share new ideas with one another while also allowing them to learn about and connect with resource providers who can help them improve their operations.

The numbers speak for themselves

2.5

DAYS

38

SESSIONS

370+

ATTENDEES

Conference Highlights

This year’s presenters will represent a combination of real-life experience, technical expertise and forward-thinking strategies related to improving the customer experience.
Digital Transformation
Increasing eBill Adoption
Mobile Payment Strategies
Prepay Programs
Exploring New Revenue Sources
Expanding Social Media Customer Care
Increasing CSAT
Customer-Centric Strategies

Event Sponsors

Become a Sponsor

Diamond

icon

Platinum

icon

Gold

icon
icon
icon

Silver

icon
icon
icon
icon

Bronze

icon

Event Exhibitors

Become an Exhibitor
icon
icon
icon
icon
icon
icon
icon
icon
icon
icon
icon
icon
icon
icon
icon
icon
icon
icon
icon
icon
icon

2019 Award Winners

The original awards of their kind for utilities, Chartwell’s Best Practices Awards recognize excellence among electric and gas utilities with respect to projects, programs and service initiatives. The awards program is open to all utilities – large, small, IOUs, cooperatives, and municipals – across North America.
See Past Award Winners
PEOPLE’S CHOICE – VIDEO
GOLD: Hydro-Quebec
SILVER: Chelan County PUD
BRONZE: Hawaiian Electric
SELF SERVICE AWARD
GOLD: Southern California Edison
SILVER: Hydro Ottawa
BRONZE: Con Edison
PROGRAM MARKETING AWARD
GOLD: Pepco and Delmarva Power
SILVER: Hydro-Quebec
BRONZE: Florida Public Utilities
CONTACT CENTER AWARD
GOLD: ComEd
SILVER: Tampa Electric and Peoples Gas
BRONZE: Tuscon Electric Power
COMMUNICATIONS AWARD
GOLD: JEA
SILVER: Xcel Energy
BRONZE: FortisBC
BILLING & PAYMENT AWARD
GOLD: Tuscon Electric Power
SILVER: Hydro Ottawa
BRONZE: NiSource

Chartwell Membership

Chartwell’s solutions can help your utility identify strategies to impact customer experience and operational efficiency. Chartwell’s Premier Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.

Learn more about Membership