Same conference. Same content. Same dates. New virtual home!
After much consideration, we are excited to share we’re taking EMACS virtual this October!
This will allow us to expand access to our sessions and reach even more of you with the content you need now—all while doing our part to keep our community safe. We remain committed to bringing together utility professionals to present top-of-mind challenges facing the industry.
If you are interested in purchasing an Enterprise Pass for EMACS 2021, please fill out the request form here.
We are pleased to share agenda highlights and session descriptions for EMACS 2021. Keep checking back for updates!
The original awards of their kind for utilities, Chartwell’s Best Practices Awards recognize excellence among electric and gas utilities with respect to projects, programs and service initiatives.
The 2021 Chartwell Best Practices Awards in Billing & Payment, Communications, Customer Service, Digital Experience, Program Marketing, and People’s Choice – Video will be presented virtually at EMACS – The Customer Experience Conference, Oct. 26-28.
Gold winners will receive the honor of presenting on their award-winning program at the conference. Congratulations and thank you to all who participated!
We are pleased to offer an option that will allow everyone at your utility to attend EMACS for one low price. For utility companies that wish to purchase an enterprise pass to the EMACS 2021 virtual conference, please fill out the below form and we will be in touch with you shortly to finalize your purchase.
“It’s the most informative forum for the utility industry. It combines networking and education on industry innovations all in one. This is a truly a can’t miss conference in you’re working with the utility industry in any capacity.” – 2019 EMACS Attendee
Chartwell’s solutions can help your utility identify strategies to impact customer experience and operational efficiency. Chartwell’s Premier Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.