October 6 - 8, 2020 | | VIRTUAL

23RD ANNUAL EMACS - The Customer Experience Conference

Same conference. Same content. Same dates.
New virtual home!

After much consideration, we are excited to share we’re taking EMACS virtual this October!

This will allow us to expand access to our sessions and reach even more of you with the content you need now—all while doing our part to keep our community safe. We remain committed to bringing together utility professionals to present top-of-mind challenges facing the industry.

Agenda Highlights

This year’s presenters will represent a combination of real-life experience, technical expertise and forward-thinking strategies related to improving the customer experience. Our agenda sessions and speakers are shaping up nicely. We anticipate being able to share some highlights in the coming weeks.

In the meantime, here's a preview of what you can expect to learn from speakers from top utilities across the United States and Canada:
COVID-19 & the Aftermath
Digital Transformation
Increasing eBill Adoption
Mobile Payment Strategies
Prepay Programs
Exploring New Revenue Sources
Expanding Social Media Customer Care
Increasing CSAT
$995

Enterprise Pass

We are pleased to offer a new option to allow everyone at your utility to attend EMACS for one low price.
For utility companies that wish to purchase an enterprise pass to the EMACS 2020 virtual conference please fill out the below form and we will be in touch with your shortly to finalize your purchase.

$995

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Event Exhibitors

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2019 Award Winners

The original awards of their kind for utilities, Chartwell’s Best Practices Awards recognize excellence among electric and gas utilities with respect to projects, programs and service initiatives. The awards program is open to all utilities – large, small, IOUs, cooperatives, and municipals – across North America.
See Past Award Winners
PEOPLE’S CHOICE – VIDEO
GOLD: Hydro-Quebec
SILVER: Chelan County PUD
BRONZE: Hawaiian Electric
SELF SERVICE AWARD
GOLD: Southern California Edison
SILVER: Hydro Ottawa
BRONZE: Con Edison
PROGRAM MARKETING AWARD
GOLD: Pepco and Delmarva Power
SILVER: Hydro-Quebec
BRONZE: Florida Public Utilities
CONTACT CENTER AWARD
GOLD: ComEd
SILVER: Tampa Electric and Peoples Gas
BRONZE: Tuscon Electric Power
COMMUNICATIONS AWARD
GOLD: JEA
SILVER: Xcel Energy
BRONZE: FortisBC
BILLING & PAYMENT AWARD
GOLD: Tuscon Electric Power
SILVER: Hydro Ottawa
BRONZE: NiSource

Chartwell Membership

Chartwell’s solutions can help your utility identify strategies to impact customer experience and operational efficiency. Chartwell’s Premier Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.

Learn more about Membership