SEPTEMBER 22-24, 2026 | Hilton Atlanta
EMACS
EMACS, Chartwell’s Customer Experience Conference, brings utility professionals together to exchange practical insights, explore emerging trends, and uncover strategies that strengthen every stage of the customer journey. Across six critical areas of customer experience, you’ll turn real challenges into clear, practical actions you can apply immediately.
Best Practices Awards
The Chartwell Best Practices Awards recognize the bold ideas and leadership that make a real difference at electric, gas, and water utilities. They highlight the creative, practical approaches that raise the bar and move the industry forward.
Submissions are now open across eight categories, including the new Excellence in Arrears Management award. If your team has tackled a challenge in an innovative way, this is your chance to share your story and gain well-earned recognition. Select winners will be invited to share their success stories at the Conference, showcasing the impact and approaches behind their achievements.
Deadline: May 8, 2026. Apply using the link below.
Agenda and Speakers
EMACS 2026 is coming together with a dynamic, forward-looking program designed to connect you with the ideas, experiences, and conversations shaping utility customer experience today. Sessions span key CX priorities including Customer Experience, Business Customers, Billing and Payment, Vulnerable Customers, Electrification, and Arrears Management, with a focus on practical insight, shared learning, and real-world application.
Explore our growing speaker lineup to meet your peers behind the sessions and see how their perspectives come to life throughout the program.
Use the Agenda at a Glance below to plan your time or dive into Session Details for a closer look at what to expect.
Check back regularly for the latest updates and additions.
Sponsors and Exhibitors
EMACS sponsors and exhibitors bring practical, forward-thinking tools and services to help you strengthen customer experience, improve operations, and drive measurable results. Whether you’re exploring new ideas or searching for a specific solution, EMACS is a place to ask questions, see what’s possible, and make connections that matter.
Interested in sponsoring or exhibiting at EMACS 2026? Check out the prospectus to see how you can elevate your brand and engage directly with utility leaders!
Frequently Asked Questions
Got questions about EMACS? You’re in the right place! Check out our FAQs page for quick answers and insider tips to make the most of your conference experience.
Still curious or need more details? Reach out anytime using the Contact Us button below. We’re here to help you make the most of EMACS 2026!
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Chartwell Services
Our membership services can help enhance customer experience, strengthen resilience, and improve operational efficiency. Gain unlimited access to utility research, join peer networks, obtain post-event outage benchmarks, and develop leadership through a variety of membership options.
