SEPTEMBER 26-29, 2023 | Phoenix, AZ | Sheraton Grand at Wild Horse Pass

EMACS - The Customer Experience Conference

Registration is now open for EMACS 2023 which will be held September 26-29 at the Sheraton Grand at Wild Horse Pass in picturesque Phoenix, Arizona.

Over the course of three days, conference attendees will be immersed in inspiring keynotes, valuable networking opportunities, informative sessions presented by utility subject matter experts from across North America, and exciting cocktail receptions. Make plans now to join us. We are excited to see everyone!

Take $100 off your registration fee when you book early. The standard registration fee resumes after September 6, 2023.

BUY 3 GET 1 FREE: To purchase three seats and get one at no additional charge, please contact Gregory Griffin.

If you’re interested in being a sponsor or exhibitor, please click here to learn more.

2023 Agenda Highlights

We are carefully curating the EMACS 2023 agenda!

An agenda at-a-glance with dates is below and session highlights will be posted soon.

2023 Conference Venue

Our host for Chartwell’s 2023 EMACS Conference is the Sheraton Grand at Wild Horse Pass in beautiful Phoenix, Arizona!

2023 Best Practices Awards

The original awards of their kind for utilities, Chartwell’s Best Practices Awards recognize excellence among electric and gas utilities with respect to projects, programs and service initiatives.

The 2023 Chartwell Best Practices Awards in Billing & Payment, Communications, Customer Service, Digital Experience, Program Marketing, and People’s Choice – Video will be presented at EMACS.

Submissions will open in April 2023.

2023 Speakers

We are planning a very impressive group of EMACS speakers in 2023. This group of industry professionals will generously share their knowledge and expertise on a variety of Customer Experience topics.

More information is coming soon!


2023 Sponsors

We’d like to extend our appreciation to our valued sponsors who make EMACS possible!

Are you interested in becoming a sponsor or exhibitor? Please click the Prospectus button below to find out more.

Frequently Asked Questions

Do you have questions about EMACS? Review our FAQs page for answers!

For any additional inquiries, please reach out to us via the Contact Us button below.

Have any questions?

Chartwell Membership

Chartwell’s solutions can help your utility identify strategies to impact customer experience and operational efficiency. Chartwell’s Insight Center Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.

Learn more about Membership