OCTOBER 17-20, 2022 | Orlando, Florida | Renaissance Orlando at SeaWorld®

25th ANNUAL EMACS - The Customer Experience Conference

Get excited for the 25th Annual EMACS Conference! Registration is now open.

This year, EMACS will take place at the Renaissance Orlando at SeaWorld® in Orlando, Florida from October 17-20, 2022. We look forward to seeing everyone in person again!

To purchase 3 passes and receive a 4th at no additional cost, register on behalf of another attendee, or register two or more attendees, please contact Colleen Yekeh .

Enter the 2022 Best Practices Awards

Chartwell’s Best Practices Awards recognize excellence among electric and gas utilities with respect to projects, programs and service initiatives.

The 2022 Best Practices Awards in Billing & Payment, Communications, Customer Service, Digital Experience, Program Marketing, and People’s Choice – Video will be presented at EMACS.

Entry deadline is June 1, 2022

2022 Agenda Highlights

We are pleased to share agenda highlights and session descriptions for EMACS 2022.

2022 agenda highlights coming soon!

2022 Conference Venue

Our host for Chartwell’s 2022 EMACS Conference is the Renaissance Orlando at SeaWorld® in beautiful Orlando, Florida!

A block of rooms has been set aside for our attendees, and room reservation information will be sent upon your registration for the conference.

2022 Best Practices Awards

The original awards of their kind for utilities, Chartwell’s Best Practices Awards recognize excellence among electric and gas utilities with respect to projects, programs and service initiatives.

The 2022 Chartwell Best Practices Awards in Billing & Payment, Communications, Customer Service, Digital Experience, Program Marketing, and People’s Choice – Video will be presented at EMACS.

2022 Speakers

We’re thrilled to introduce this year’s impressive group of EMACS speakers.

This group of industry professionals will be sharing their knowledge and expertise on a variety of Customer Experience topics that you don’t want to miss.

Speaker details coming soon!

2022 Sponsors

We’d like to extend our appreciation to our valued 2022 sponsors who make EMACS possible!

Event Safety

Your health and safety are our top priority during the conference. We are committed to protecting the wellbeing of our guests and team members and intend to maintain a comfortable, clean and safe environment.

 

Have any questions?

Chartwell Membership

Chartwell’s solutions can help your utility identify strategies to impact customer experience and operational efficiency. Chartwell’s Insight Center Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.

Learn more about Membership

Thanks for your interest!

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