SEPTEMBER 25-28, 2023 | Phoenix, AZ | Sheraton Grand at Wild Horse Pass

EMACS - The Customer Experience Conference

EMACS 2023 will be held September 25-28 at the Sheraton Grand at Wild Horse Pass in picturesque Phoenix, Arizona.

More details, including pricing, are coming soon!

2023 Agenda Highlights

The EMACS agenda is currently being carefully curated, and updates will be posted soon.

Here are the agenda highlights and session descriptions from EMACS 2022.

2023 Conference Venue

Our host for Chartwell’s 2023 EMACS Conference is the Sheraton Grand at Wild Horse Pass in beautiful Phoenix, Arizona!

2023 Best Practices Awards

The original awards of their kind for utilities, Chartwell’s Best Practices Awards recognize excellence among electric and gas utilities with respect to projects, programs and service initiatives.

The 2023 Chartwell Best Practices Awards in Billing & Payment, Communications, Customer Service, Digital Experience, Program Marketing, and People’s Choice – Video will be presented at EMACS.

Submissions will open in April 2023.

2023 Speakers

We are planning a very impressive group of EMACS speakers in 2023. This group of industry professionals will generously share their knowledge and expertise on a variety of Customer Experience topics.

More information is coming soon!


2023 Sponsors

We’d like to extend our appreciation to our valued sponsors who make EMACS possible! Both sponsor and exhibitor opportunities are available.

Have any questions?

Chartwell Membership

Chartwell’s solutions can help your utility identify strategies to impact customer experience and operational efficiency. Chartwell’s Insight Center Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.

Learn more about Membership