SEPTEMBER 22-24, 2026 | Hilton Atlanta
EMACS
EMACS, Chartwell’s Customer Experience Conference, brings utility professionals together to exchange practical insights, explore emerging trends, and uncover strategies that strengthen every stage of the customer journey. Across six critical areas of customer experience, you’ll turn real challenges into clear, practical actions you can apply immediately.
Agenda and Speakers
EMACS 2026 is coming together with a dynamic, forward-looking program designed to connect you with the ideas, experiences, and conversations shaping utility customer experience today. Sessions span key CX priorities including Customer Experience, Business Customers, Billing and Payment, Vulnerable Customers, Electrification, and Arrears Management, with a focus on practical insight, shared learning, and real-world application.
Explore our growing speaker lineup to meet your peers behind the sessions and see how their perspectives come to life throughout the program.
Use the Agenda at a Glance below to plan your time or dive into Session Details for a closer look at what to expect.
Check back regularly for the latest updates and additions.
Sponsors and Exhibitors
EMACS sponsors and exhibitors bring practical, forward-thinking tools and services to help you strengthen customer experience, improve operations, and drive measurable results. Whether you’re exploring new ideas or searching for a specific solution, EMACS is a place to ask questions, see what’s possible, and make connections that matter.
Interested in sponsoring or exhibiting at EMACS 2026? Check out the prospectus to see how you can elevate your brand and engage directly with utility leaders!
Best Practices Awards
The Chartwell Best Practices Awards celebrate bold thinking and leadership that drive meaningful impact across electric, gas, and water utilities. They showcase practical, innovative approaches that elevate performance and help move the industry forward.
Winners of the 2026 Chartwell Best Practices Awards, spanning eight categories, will be recognized during the Awards Ceremony at EMACS. Select winners will also take the stage and share their programs directly with attendees.
Check back to learn who won in 2026, announced in June.
Frequently Asked Questions
Got questions about EMACS? You’re in the right place! Check out our FAQs page for quick answers and insider tips to make the most of your conference experience.
Still curious or need more details? Reach out anytime using the Contact Us button below. We’re here to help you make the most of EMACS 2026!
Have any questions?
Chartwell Services
Our membership services can help enhance customer experience, strengthen resilience, and improve operational efficiency. Gain unlimited access to utility research, join peer networks, obtain post-event outage benchmarks, and develop leadership through a variety of membership options.
