Chartwell's Best Practices Awards: Excellence in Outage Initiatives

The entry window closes on March 6, 2026.

The purpose of Chartwell's Best Practices Awards is to identify and celebrate excellence in initiatives aimed at improving customer experience, communications, and awareness in the electric, gas, and water utility industry. Additionally, this awards program serves to facilitate the sharing of innovative, successful ideas with others in the industry.

In recognition of excellence in outage initiative, three utilities in each category will be awarded during Chartwell’s PowerUp conference with gold, silver and bronze recognition. Winning utilities will be notified in April 2026. All winners and finalists will be contacted shortly after the announcement to participate in a case study on their efforts and discuss logistics for either a presentation at the conference or a Chartwell webinar.

Categories:

• Excellence in Outage Communication
• Excellence in Outage Operations
• Excellence in Emergency Management
• (NEW!) Excellence in Business Continuity Planning and Execution

Rules:

1. Entries are limited to two per category per utility.

2. Some or all of the effort should have been undertaken between January 2025 and February 2026.

3. Entry is being submitted by a utility professional with an electric, gas, or water utility who currently holds a position with the utility company that appears on the entry form.

4. Current utility leadership has given permission to have this entry submitted to The Chartwell Best Practice Awards and understands that, in the event of an award win, a utility representative will attend PowerUp to receive the award. The utility understands that should no representative be able to attend the conference to accept your award, Chartwell reserves the right to present the award to an alternate submission.

5. The utility understands that by submitting this award entry, the utility agrees that:
a) If your utility is a Gold award winner, a utility representative will present your program in a session at the conference.
b) If your utility receives Silver, Bronze, or Honorable Mention, a utility representative will be available for an interview as part of a case study that Chartwell will write and prepare based on submission materials. You also agree to present your program on a Chartwell webinar within 6 months of the conference if asked.
Should your utility be unable to commit to these stipulations, Chartwell reserves the right to present the award to an alternate submission.

6. The utility understands that no vendors will be allowed to accept an award on their behalf or be present on stage during a presentation about the award should the utility be asked to speak at the conference or on a webinar.

I agree to the Awards Rules above. (CHECK BOX TO ACCEPT - REQUIRED TO SUBMIT ENTRY)

Project Name

Utility Information

Nominated By (if different from above)

Brief summary of project, program or effort (1,000 characters or less)

1000 characters remaining

Upload Files (max 6 files, size limit 40MB per file)

Include a detailed project description (1,800 words maximum in PDF or Word format). See required elements on the awards description page.

If you have any questions about Chartwell’s Best Practices Awards, please email Keith Pierce.

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