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Dashboard Integration to Support Outage and Restoration Management
Join us as Alabama Power showcases how linking its IDMS Dashboard with its ADMS Viewer created a more unified approach to outage and restoration management.
Navigating the New TCPA Rules: What Utilities Need to Know Before the April 2026 Deadline
(Complimentary Webinar) Join Paul Watkins of Convey and William Raney of Copilevitz, Lam, & Raney for a practical look at what the new TCPA rules require and how to stay compliant.
Improving Customer Satisfaction Through Advanced Analytics and Data Strategies
In this webinar, Rajendra Acharya of Southern California Edison will explore how advanced analytics—including machine learning and hypothesis-driven approaches—can uncover actionable insights and d...
AEP Improves Outages and More Through Voice Enabled Devices
AEP is among the first electric companies in the United States to give customers the opportunity to get outage status information, view their account balance, understand their bill, enroll in alerts, and check their energy usage through Amazon Alexa and Google Assistant voice enabled devices.
In this session, you will hear how AEP researched customer goals and behaviors, focused on a prioritized set of features, crafted two-way conversations, and launched this new channel to its customers. Attendees will also learn how AEP’s redesigned web site better communicates the outage status.
Speaker: Eric J. Davis, Digital & User Experience Manager, American Electric Power (AEP)
