PowerUp: Chartwell’s Outage Conference is the largest and most informative of its kind in the industry. This conference brings together utility professionals for two days of content and networking opportunities in the areas of outage communication, restoration, training and planning.
Nested outages – that is, smaller-scale outages that persist in areas where utility crews have otherwise restored power – remain a challenge for many utilities from the perspectives of both operations and customer experience. DTE has addressed this issue by integrating AMI voltage reads into its text-based outage notification system. Customers are prompted to share their outage status via text, and if the response doesn’t match operational data, within 15 minutes the customer is contacted by a live agent and a new event is logged.
In this session, learn how DTE launched this project from beginning to end, and the positive results so far.
Speaker: Rami Younes – Marketing Program Manager, DTE Energy
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