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Dashboard Integration to Support Outage and Restoration Management
Join us as Alabama Power showcases how linking its IDMS Dashboard with its ADMS Viewer created a more unified approach to outage and restoration management.
Navigating the New TCPA Rules: What Utilities Need to Know Before the April 2026 Deadline
(Complimentary Webinar) Join Paul Watkins of Convey and William Raney of Copilevitz, Lam, & Raney for a practical look at what the new TCPA rules require and how to stay compliant.
Improving Customer Satisfaction Through Advanced Analytics and Data Strategies
In this webinar, Rajendra Acharya of Southern California Edison will explore how advanced analytics—including machine learning and hypothesis-driven approaches—can uncover actionable insights and d...
Ameren’s “Empathy Alerts” Keeping Customers Informed through Extended Outages
During longer duration power outages, customers worry that their outage is being overlooked and many will look for updated information across numerous channels. To improve the customer experience, Ameren recently launched “Empathy Alerts” to provide customers with the most current information about their outage and reassure them that Ameren knows they are still without service and is working quickly and safely to restore power.
In this session, you will hear about the customer insights that led to the development of “Empathy Alerts” and how they are used to keep customers informed under all kinds of conditions.
