Panel discussion: Lessons from Ice and Fire – Excelling in Outage Communications Today

Nature is a cruel and relentless teacher, and the utility industry has been learning from her for a long time. In this session, hear from a panel of Chartwell experts – with many decades of hands-on industry experience in outage communications – how to meet the challenges of today. From forging a “team of rivals” who hail from the customer and ops sides, to systems integration, to gathering and acting on customer feedback in real time, this panel will examine the top challenges and lessons learned in outage communications.


Russ Henderson, Director of Research, Chartwell



Steve Waters, Director of Councils, Chartwell

Jennie King, Principal Consultant, Chartwell

Tim Melton, Senior Consultant, Chartwell


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