Panel Discussion: Learning from the Past, Preparing for the Future
As we head into the 2021 storm season, this panel will assess how utilities have adapted their outage restoration and communications strategies to current challenges:
–Continually refining the business process to deliver both effective communication and efficient restoration
–Collaborating despite the challenges of a remote workforce
–The constant introduction of new technology (OMS/ADMS upgrades, workforce management) and the heightened cybersecurity risks they bring,
–Increasing customer sensitivity to outages due to COVID lockdowns and increasingly frequent storms and wildfires.
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