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EMACS 2023

Speakers

View our current lineup of speakers for this year’s EMACS conference below:
Andrea Belk Olson
CEO, Pragmadik
Gabriel Núñez
Manager, Strategic Programs LCS, BGE
Tomaso Gianelli
Key Account Manager, Georgia Power Company
Lynne Petersen
Sr. Director Customer Experience and Customer Care, TEP
Wyndle Young
Director of Customer Service and Government Infrastructure, OPPD
Steve Hughes
Senior Director, Utilities Practice, Interactions
Lindsay Washburn
Senior Digital Product Manager, Evergy, Inc.
Ed Anderson
Sr. Manager, CXT Technology, Vistra
Travis Murray
Assistant Vice President, Enterprise Alliances, Invoice Cloud, Inc.
Nicole Bates
Customer Services Manager, Mount Pleasant Waterworks
Steve Lopez
Senior Director Customer Strategy, SRP
Marc Ulrich
VP of Operational Excellence, SCE
Erica Borggren
VP of Customer Solutions, ComEd
Melissa Cosby
Director, CE Strategy & Service Excellence, TECO
Valerie Williams
Senior Manager, VOC Program, Liberty Utilities
Wayne Boone
Principal, Alabama Power Company
Kathy Knoop
Manager, EV Stakeholder Solutions, General Motors Energy
Burrell Kilmer
Manager of EV Strategy, SRP
Camila Martins-Bekat
Principal of Beneficial Electrification, TEP
Karen Apple
Electric Vehicle Program Manager, City of Phoenix
Steve Conte
EV Project Manager, Electric Mobility, Eversource Energy
Lisa Cagnolatti
Senior Vice President of Customer Service, Southern California Edison
Elise Gould
Senior Director of Insights, Brand Strategy and Communications, SRP
April Smith
Director, Client Services, Bellomy
Jim Malcom
Chief Operating Officer, Apogee Interactive
Jennie King
Principal Consultant, Chartwell Inc.
Tracie Boutte
Executive Advisor, Chartwell Inc.
Pat Ricks
Senior Consultant, Chartwell Inc.
Steve Waters
Director of Councils, Chartwell, Inc.
Bill Thompson
Senior Director of Mobility, Rightpoint
Abraham Bhutt
Senior Vice President, Connected Experience, Rightpoint
Stacey Rosen-Sturgis
CX Insights and Strategy Sr. Advisor, Southern California Edison
Nicole Hopkins
Principal, Customer Centric Research and Innovation, TEP
Denise Taylor
Director, Customer Care and Experience, TEP
Paul Watkins
CX Strategist, Message Broadcast
Sandy Buzzard
Product Manager, Duke Energy
Michele Ptaszek
Manager, Customer Education & Marketing, ComEd
Natalie Staerkel
Sr. Marketing Specialist, ComEd
Dwight Scruggs
Vice President, Business Development and Sales Leader, Cinch Home Services
Scott Engstrom
Chief Customer Officer, GridX
Kirsy Veloz
Section Manager of Credit and Collections, Con Edison
Richard Shaw
Manager, Financial Services, ComEd
Amanda Engel
Principal Product Manager, Exelon
Lisa Cornwell
Product Manager, Duke Energy
Karen Myers
Product Development Leader, Duke Energy
Jesse Hernandez
Director of Equity, Community Strategy & Engagement, CPS Energy
Laura Jacobs
Sr. Manager of Customer Advocacy, CPS Energy
Rob Globocki
VP, Customer Experience and Billing Operations, Hydro One
Jackie Robinson
Director of Customer Experience, DTE Energy
Rob Rohr
Billing Manager, Alectra Utilities
Greg Ziolkowski
Senior Product Manager, Data Analytics, KUBRA
Ria Canagon
Manager of Energy Efficiency Outreach, PSE&G
Heather Rodriguez
Principal Market Research Specialist, Sacramento Municipal Utility District
Jason Casella
Marketing Supervisor, SMUD