OCTOBER 7-9, 2025 | Dallas, TX | Hyatt Regency Dallas
EMACS - The Customer Experience Conference
EMACS is a premier forum for utility professionals to network, share insights, and explore strategies for improving customer experience and tackling industry challenges.
New for 2025: EMACS and PowerUp (Chartwell’s Outage Conference) will be co-located, providing unmatched insights and connections under one roof.
Interested in attending both? Register for EMACS and get 35% off your PowerUp ticket!
(Please reach out to us about discounted pricing to attend both conferences at conferences@chartwellinc.com!)
2025 Agenda Highlights
Read all about the fantastic keynotes, sessions, panel discussions, and more that will be presented at the 2025 EMACS conference!
(Check back often! New sessions will be posted regularly!)
2025 Conference Venue
Our host for Chartwell’s 2025 EMACS Conference is the Hyatt Regency Dallas.
2025 Speakers
Browse our impressive group of EMACS 2025 speakers. This group of industry professionals will generously share their knowledge and expertise on a variety of Customer Experience topics.
2025 Sponsors
You’ll be thrilled with the variety of solutions presented by our valued sponsors and exhibitors who make EMACS possible!
Would you like to sponsor or exhibit at EMACS 2025? Sponsorships will go fast. Please apply or inquire by clicking below!
2025 Best Practices Awards
Chartwell’s Best Practices Awards recognize excellence among electric and gas utilities with respect to projects, programs and service initiatives.
The 2025 Chartwell Best Practices Awards in Excellence in Billing and Payment Programs, Excellence in Customer Experience, Excellence in Digital Experience, Excellence in Marketing and Communications, Excellence in Serving Vulnerable Customers, Excellence in Serving Business Customers, Excellence in Electric Vehicle Programs, and People’s Choice – Video will be presented at EMACS.
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Frequently Asked Questions
Do you have questions about EMACS? Please review our FAQs page for answers!
For any additional inquiries, please reach out to us via the Contact Us button below.
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“It’s the most informative forum for the utility industry. It combines networking and education on industry innovations all in one. This is truly a can’t miss conference if you’re working with the utility industry in any capacity.” – EMACS Attendee
Chartwell Services
Our membership services can help enhance customer experience, strengthen resilience, and improve operational efficiency. Gain unlimited access to utility research, join peer networks, obtain post-event outage benchmarks, and develop leadership through a variety of membership options.
