SEPTEMBER 22-24, 2026 | Hilton Atlanta | Georgia
EMACS - The Customer Experience Conference
EMACS, Chartwell’s Customer Experience Conference, brings utility professionals together to exchange practical insights, explore emerging trends, and uncover strategies that strengthen every stage of the customer journey. Build new connections, gain actionable ideas, and leave better equipped to drive meaningful improvements within your organization!
2026 Conference Venue
In 2026, Chartwell invites you to experience our hometown of Atlanta, with the Hilton Atlanta serving as the official host hotel.
2025 Agenda Highlights
Read all about the fantastic keynotes, sessions, panel discussions, and more that were presented at the 2025 EMACS conference!
2025 Speakers
Meet the EMACS 2025 speakers — industry leaders who shared their expertise, insights, and innovative ideas to inspire and elevate the Customer Experience conversation.
Sponsors and Exhibitors
You’ll be thrilled with the variety of solutions presented by our valued sponsors and exhibitors who make EMACS possible!
Interested in sponsoring or exhibiting at EMACS 2026? Check out the prospectus to see how you can elevate your brand and engage directly with utility leaders!
2025 Best Practices Awards
Chartwell’s Best Practices Awards recognize excellence among electric and gas utilities with respect to projects, programs and service initiatives.
The 2025 Chartwell Best Practices Awards in Excellence in Billing and Payment Programs, Excellence in Customer Experience, Excellence in Digital Experience, Excellence in Marketing and Communications, Excellence in Serving Vulnerable Customers, Excellence in Serving Business Customers, Excellence in Electric Vehicle Programs, and People’s Choice – Video were presented at EMACS.
Check back soon for 2026 submission details!
Frequently Asked Questions
Do you have questions about EMACS? Please review our FAQs page for answers!
For any additional inquiries, please reach out to us via the Contact Us button below.
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Chartwell Services
Our membership services can help enhance customer experience, strengthen resilience, and improve operational efficiency. Gain unlimited access to utility research, join peer networks, obtain post-event outage benchmarks, and develop leadership through a variety of membership options.
