OCTOBER 8-11, 2024 | San Antonio, TX | Grand Hyatt

EMACS - The Customer Experience Conference

EMACS 2024 will be held October 8-11 at the Grand Hyatt in San Antonio, TX.

Over the course of three days, conference attendees will be immersed in inspiring keynotes, valuable networking opportunities, informative sessions presented by utility subject matter experts from across North America, and exciting cocktail receptions. Make plans now to join us. We are excited to see everyone!

BUY 3 GET 1 FREE: To purchase three seats and get one at no additional charge, please contact Angela Morrison.

If you’re interested in being a sponsor or exhibitor, please click here to learn more.

2024 Agenda Highlights

The EMACS 2024 agenda is being carefully curated, and highlights will be posted soon. Check back often!

Enjoy reading the agenda highlights and session descriptions from EMACS 2023 below.

2024 Conference Venue

Our host for Chartwell’s 2024 EMACS Conference is the Grand Hyatt San Antonio.

2024 Best Practices Awards

Entries are now being accepted for Chartwell’s Best Practices Awards which recognize excellence among electric and gas utilities with respect to projects, programs and service initiatives.

The 2024 Chartwell Best Practices Awards in Excellence in Billing and Payment Programs, Excellence in Customer Service, Excellence in Digital Experience, Excellence in Marketing and Communications, Excellence in Serving Vulnerable Customers, Excellence in Serving Business Customers, Excellence in Electric Vehicle Programs, and People’s Choice – Video will be presented at EMACS.

The submission window will close May 17, 2024. Winners will be announced June 26, 2024.

2024 Speakers

You will be treated to a very impressive group of EMACS 2024 speakers. This group of industry professionals will generously share their knowledge and expertise on a variety of Customer Experience topics.

 

2024 Sponsors

You’ll be thrilled with the variety of solutions presented by our valued sponsors and exhibitors who make EMACS possible!

Is your company interested in becoming a sponsor or exhibitor in 2024? Please click here or contact Jennifer Chalk.

Frequently Asked Questions

Do you have questions about EMACS? Please review our FAQs page for answers!

For any additional inquiries, please reach out to us via the Contact Us button below.

Have any questions?

Chartwell Services

Chartwell has a wide array of membership and subscription service solutions that can help your utility identify strategies to impact customer experience and operational efficiency.

Chartwell’s Insight Center Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.

Tranzact is a utility-led benchmarking study that combines the results of post-outage transactional surveys from multiple utilities enabling them to compare their customers’ outage experience with peer utilities. Chartwell Advisory Services and Executive Services provide one-on-one coaching and leadership development with industry experts.

Learn more about our services