Outage Communications Leadership Council

Member Success Story

Increasing CSAT Through ETR Improvements

A midsize Western utility was struggling to improve CSAT around power outages, so they joined the Outage Communications Leadership Council. Read about how they saved approximately a year on the roll out of their ETR process after receiving documentation from a fellow Outage Communications Leadership Council member around deploying ETRs and learn about their key results in this Chartwell customer success story.

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