Privacy Policy

Chartwell is committed to protecting the privacy of its customers. This Privacy Policy explains what information we collect, how we use or share it and how it’s protected.

This Privacy Policy applies only to information collected on our web site at the URL http://www.chartwellinc.com (the “Site”). If you have questions about this Privacy Policy, please email utility.info@chartwellinc.com. By using this Site, you agree to be bound by the terms of our Privacy Policy.

1. What Information do we collect?
Chartwell collects certain information about our Site users. The information collected about you is referred to as “Site User Information” or “Information” below.

Site User Information: When Customers register on the Site, we ask for name and contact information including company name, name of contact, title of contact, company address, telephone number, email address, user name and password, and billing information which may include credit card numbers. Customers also provide us with Information regarding the Services you have ordered (e.g. event registration, sponsorship or exhibition; membership). In addition to the Information you provide to use, we also use software to track when and how often you log on to the Site as well as your Site download history. We also use “cookies” to prevent the need to re-insert username and password as you move from one page of the Site to the next.  A cookie is a piece of data stored on the user’s hard drive containing information about the user.  This Site uses cookies to recognize Customers in order to facilitate their access to the Site and to track their usage on the Site.

2. How Do We Use Information?
We use your Site User Information in the normal course of our business, including contacting you about troubleshooting technical issues, analyst inquiries or to discuss billing issues. We may also use your contact information to provide you with policy or product updates or to introduce new products and services. We also use Site User Information to improve the performance of our Site and services by analyzing site and user behavior, troubleshooting technical problems, resolving disputes and addressing complaints, and verifying your compliance with the Terms of Service, including any copyright or content use restrictions.

3. With Whom Do We Share Information?
We do not share the Information with third parties except under the following circumstances:

(a) Agents Acting on Our Behalf: We may share some of your Information with other companies who provide us with technical support and other types of services. They will be granted access to the Information which is reasonably necessary for them to do their jobs and they will be instructed not to use the Information for any purpose other than acting on our behalf.

(b) For Legal Reasons: We reserve the right to disclose the Information we collect in order to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights, including our copyrights, or to defend against legal claims. We also reserve the right to disclose your Information to investigate, prevent or take action regarding illegal or unauthorized activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or as otherwise required by law.

(c) Acquisition: We reserve the right to share Information with affiliated companies during any real or potential acquisition or merger of our company by or with another.

(D) Conference and Sponsored Webinar Lists: Chartwell reserves the right to share contact information (name, address, telephone number, email) of site visitors who register for a conference or sponsored webinar with other registrants of the same conference for the purposes of networking, or to third parties that sponsor or exhibit their products and services at Chartwell conferences or webinars. However, conference attendees may be able to opt out of certain conference listings by providing written notice to Chartwell after registering for a conference or event.

4. How Is Site User Information Protected?
Our Site has security measures in place to help protect your Information. Unique usernames and passwords must be entered each time a person logs onto the Site. The Site is hosted in a secure server environment that uses a firewall and other technology to reasonably prevent access from outside intruders. Our technology and processes are not, however, guarantees of security. Please keep your user name and password secret and let us know at utility.info@chartwellinc.com if you learn or suspect that our security has been breached.

5. Changes in the Privacy Policy
As we are constantly improving our services and expanding our business, we reserve the right to modify this Privacy Policy at any time.   By continuing to use this site, you agree to be bound by any such modifications.  This policy was last modified on March 2, 2012.

6.  DMCA Notices
If you believe that there is content on this site which infringes upon your copyrights, you may submit notification to utility.info@chartwellinc.com.

7.  Access by Children to our Site
Our Site is not intended for children.  No one under the age of 18 years of age should provide us Information.