Vulnerable Customer Leadership Council

Customer Vulnerability Crisis - State of the Industry

Concerns about serving vulnerable customers and the most common barriers to assistance

Utilities on the Chartwell Vulnerable Customer Leadership Council are working hard to bring hope and assistance to vulnerable customers, and they have been very open in sharing the top concerns that keep them up at night.

They also share what they believe to be some of the most common barriers to vulnerable customers applying for the help they need.

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