2020 Billing Benchmarks

Utilities rate moving customers to eBill and robotics process automation (RPA) as the most influential billing opportunities over the next two to five years. This report outlines results from Chartwell’s 2020 Billing Industry Benchmark Survey to show the state of eBill, RPA, billing programs, alerts and more.


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TRANZACT: POST-OUTAGE CUSTOMER SATISFACTION BENCHMARK SURVEY

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