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2020 Digital Experience Benchmarks: Channel Profiles

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This report presents findings from Chartwell’s 2020 Digital Experience Industry Benchmark Survey on nine digital customer service channels. It includes the services offered on each channel, resources devoted to each channel, and how customers use each channel. This report is a companion piece to the 2020 Digital Experience Benchmark Report.

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channel profiles customer service channels digital channels digital experience dx omni-channel

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