2020 Outage Communications Benchmarks

More utilities are measuring ETR performance and moving toward digital and mobile communications. According to Chartwell research, over three-fourths of utilities now measure ETR performance. The fastest growing communication channels are outage maps, social media, text alerts and email alerts.

This report presents findings on ETR accuracy, outage communication strategies, push alerts and other topics from Chartwell’s 2020 Outage Communications Industry Benchmark Survey.