2020 Payment Industry Survey Datasheet

The results of Chartwell’s 2020 Payment Industry Survey include 48 responses from electric, gas and combination utilities in the United States and Canada with a total customer base of more than 71 million. The survey’s questions span a wide range of topics, including payment methods and channels, vendors, payment arrangements, prepay and emerging technologies.


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billing emerging payment methods payment payment arrangements payment channels payment methods prepay

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