2021 Outage Communications Benchmarks
According to Chartwell’s 2021 Outage Communications Industry Benchmark Survey, utilities continue to employ more channels for outage communications,meeting customers on their channel of choice. Digital channels are growing the fastest.
This report presents findings from the 2021 Outage Communications Industry Benchmark Survey on topics such as self-service outage reporting channels, outage push alert usage and post-transactional customer feedback mechanisms.
- To continue reading this research piece, please login using your Chartwell credentials and click the “View Resource” button.
- If you do not have login credentials, click here to connect with Tim Herrick about Chartwell Membership.
You may also like
2022 Outage Communications Industry Survey Datasheet
The results of Chartwell’s 2022 Outage Communications Industry Benchmark Survey…
2022 Outage Restoration Industry Survey Datasheet
The results of Chartwell’s 2022 Outage Restoration Industry Survey include…
Five Trends Transforming Outage Communications and Building Resilience
Outages are your chance to win the customer when they…