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2021 Outage Communications Benchmarks

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According to Chartwell’s 2021 Outage Communications Industry Benchmark Survey, utilities continue to employ more channels for outage communications,meeting customers on their channel of choice. Digital channels are growing the fastest.

This report presents findings from the 2021 Outage Communications Industry Benchmark Survey on topics such as self-service outage reporting channels, outage push alert usage and post-transactional customer feedback mechanisms.

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