2021 Outage Communications Industry Survey Datasheet

The results of Chartwell’s 2021 Outage Communications Industry Benchmark Survey include 51 responses from electric, gas and combination utilities in the United States and Canada with a total customer base of 88 million. The survey covers a variety of topics about utility outage communications, including self-service outage reporting channels, outage push alert usage and post-transactional customer feedback mechanisms.


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