Con Edison Uses Feedback, Research for Customer-Focused Bill Redesign

More than 10 years after its last bill redesign, Con Edison launched a three-year-long project designed to deliver significant changes to customer bills, letters and eBill delivery. The updates improved the overall customer experience, creating a modern, customer-friendly bill format that also resulted in annual operational savings of $480,000. The utility took home Chartwell’s 2021 Gold Best Practices Award in Billing and Payment Programs for its efforts.


CONTINUE READING

  • To continue reading this research piece, please login using your Chartwell credentials and click the “View Resource” button.
  • If you do not have login credentials, click here to connect with Tim Herrick about Chartwell Membership.
award winner best practices billing customer experience ebill payment

Thanks for your interest!

TRANZACT: POST-OUTAGE CUSTOMER SATISFACTION BENCHMARK SURVEY

Fill out the form below to instantly download a Tranzact sample quarterly report in PDF format. (*Indicates required field.)

Success! Here's your download