Consumers Energy Helps Vulnerable Seniors Avoid Disconnection with Targeted Communications
Date: Wednesday, April 26th
Time: 2 – 3 PM ET
**Insight Center members can easily register for this webinar at no additional cost after logging in. There is a non-member charge of $299 for this webinar. If you’re interested in an Insight Center membership, connect with us here to get started.**
Consumers Energy received an Honorable Mention in the Communications category for its 2022 Senior Check-In outreach strategy, designed to protect vulnerable older customers at risk of being disconnected by offering them guidance and resources. Through targeted, multichannel outreach, Consumers Energy helped 83% of senior customers with arrears avoid being disconnected and received more than 14,000 payments totaling $5.2 million.
- Pat Ricks, Senior Advisor, Chartwell, Inc.
- Kristen Goodman, Energy Assistance Outreach Lead, Consumers Energy
Pat RicksSenior Advisor, Chartwell Inc.
Kristen GoodmanEnergy Assistance Outreach Lead, Consumers Energy
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