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Duke Energy’s Street Light Repair Reporting Tool Nets High CSAT

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In 2021, Duke Energy introduced an innovative tool that empowered customers and community members with intuitive options to report street light outages and issues. The cloud-based Street and Area Light Repair tool provides simplified reporting options and delivers real-time repair updates via text or email. The utility received Chartwell’s 2022 Silver Award in Outage Restoration for the successful launch of the tool.

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