Duke Energy’s Street Light Repair Reporting Tool Nets High CSAT

In 2021, Duke Energy introduced an innovative tool that empowered customers and community members with intuitive options to report street light outages and issues. The cloud-based Street and Area Light Repair tool provides simplified reporting options and delivers real-time repair updates via text or email. The utility received Chartwell’s 2022 Silver Award in Outage Restoration for the successful launch of the tool.


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