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        • 22 Oct 2025 | 2:00 pm ET

          Improving Customer Satisfaction Through Advanced Analytics and Data Strategies

          In this webinar, Rajendra Acharya of Southern California Edison will explore how advanced analytics—including machine learning and hypothesis-driven approaches—can uncover actionable insights and d...
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          29 Oct 2025 | 2:00 pm ET

          Smarter Authentication, Stronger Containment — Powered by Pindrop

          This webinar will feature John Kusiak, IVR Product Owner at Duke Energy, sharing the company’s IVR transformation following Pindrop’s implementation. He will highlight enrollment growth since Octob...
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          05 Nov 2025 | 2:00 pm ET

          How Business Customers Shaped Ameren Missouri’s Green Tariff Pricing

          In this webinar, Ameren Missouri will share how it designed the Renewable Solutions Program enrollment process to deliver value for both business customers and the utility. We’ll explore lessons le...
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          06 Nov 2025 | 2:00 pm ET

          Maximizing Speech in Your IVR

          This complementary webinar will feature a panel of experts discussing speech recognition and the future of IVR.  The panel will look at lessons learned from their own utilities' integration of spee...
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          12 Nov 2025 | 2:00 pm ET

          Industry and Consumer Trends: Chartwell’s Quarterly Review

          Please join us for Chartwell’s quarterly round-up of recently published research and insights. This quarter we will feature FRESH research from three just-completed surveys: Chartwell's 2025 Reside...
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Focusing on Vulnerable Customers

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Understanding and identifying the needs of vulnerable customers has never been more important. This infographic includes valuable data from Chartwell's Residential Consumer Survey and other sources.


CONTINUE READING

  • To continue reading this research piece, please login using your Chartwell credentials and click the “View Resource” button.
  • If you do not have login credentials, click here to connect with Tim Herrick about Chartwell Membership.
vulnerable customers

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CONTACT CHARTWELL

Chartwell, Inc.

3715 Northside Parkway, Suite 3-615

Atlanta, GA 30327

404-237-9099
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