INNOVATION SERIES: How Customer Intelligence Boosts Revenue & Engagement During a Crisis
Date: Thursday, December 3
Time: 2 – 3 PM ET
**As part of our innovation series, this webinar is complimentary.**
Sponsored by BlastPoint
BlastPoint CEO, Alison Alvarez, will share success stories from utilities using her company’s predictive customer intelligence platform. This platform has gained traction as a go-to analytics tool for:
• Recouping lost revenue
• Increasing enrollment in cost-saving programs
• Protecting vulnerable customers throughout the pandemic.
Alvarez will explain the 6-8 week process of delivering: data-driven Billing & Collections solutions for utilities: from conducting internal customer data analysis, data cleansing, QA and external data enrichment for achieving data maturity; to applying BlastPoint’s patented machine learning technology, which generates household-specific propensity models, objective-driven customer segments, data-backed personas, actionable ways to implement these solutions and more.
- Alison Alvarez, CEO, Blastpoint
- Scott Johnson – Vice President, Chartwell Inc.
*To view this webinar, please login using your Chartwell credentials and click the “View Resource” button. If you do not have login credentials, click here to connect with Tim Herrick about Chartwell Membership.
You may also like
Engaging Employees is Critical in a Post-COVID Environment
Like other industries, utilities are addressing unprecedented challenges in hiring,…
Hydro Ottawa Programs Minimize Impact of Planned Work in COVID Era
In 2021, Hydro Ottawa launched its Battery Loan Pilot Program…
Consumers Energy Provides $12 Million in COVID-19 Payment Assistance
To support customers struggling during the COVID-19 pandemic, Consumers Energy…