INNOVATION SERIES: How Customer Intelligence Boosts Revenue & Engagement During a Crisis

Date: Thursday, December 3

Time: 2 – 3 PM ET

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**As part of our innovation series, this webinar is complimentary.**

Sponsored by BlastPoint

BlastPoint CEO, Alison Alvarez, will share success stories from utilities using her company’s predictive customer intelligence platform. This platform has gained traction as a go-to analytics tool for:

• Recouping lost revenue

• Increasing enrollment in cost-saving programs

• Protecting vulnerable customers throughout the pandemic.

Alvarez will explain the 6-8 week process of delivering: data-driven Billing & Collections solutions for utilities: from conducting internal customer data analysis, data cleansing, QA and external data enrichment for achieving data maturity; to applying BlastPoint’s patented machine learning technology, which generates household-specific propensity models, objective-driven customer segments, data-backed personas, actionable ways to implement these solutions and more.


  • Alison Alvarez, CEO, Blastpoint


  • Scott Johnson – Vice President, Chartwell Inc.