INNOVATION SERIES: How Customer Intelligence Boosts Revenue & Engagement During a Crisis
Date: Thursday, December 3
Time: 2 – 3 PM ET
**As part of our innovation series, this webinar is complimentary.**
Sponsored by BlastPoint
BlastPoint CEO, Alison Alvarez, will share success stories from utilities using her company’s predictive customer intelligence platform. This platform has gained traction as a go-to analytics tool for:
• Recouping lost revenue
• Increasing enrollment in cost-saving programs
• Protecting vulnerable customers throughout the pandemic.
Alvarez will explain the 6-8 week process of delivering: data-driven Billing & Collections solutions for utilities: from conducting internal customer data analysis, data cleansing, QA and external data enrichment for achieving data maturity; to applying BlastPoint’s patented machine learning technology, which generates household-specific propensity models, objective-driven customer segments, data-backed personas, actionable ways to implement these solutions and more.
- Alison Alvarez, CEO, Blastpoint
- Scott Johnson – Vice President, Chartwell Inc.