Hydro One combines people, processes and tech to deliver restoration efficacy

In 2018, Hydro One launched a Storm Restoration Improvement Program to bolster its operations and service reliability. Program elements such as a storm damage prediction tool, accelerated damage assessment capabilities and restructured storm restoration organization/communication protocols enabled the utility to handle emergency outage events with better agility. The utility took home Chartwell’s 2020 Gold Best Practices Award in Outage Restoration for its efforts.


CONTINUE READING

  • To continue reading this research piece, please login using your Chartwell credentials and click the “View Resource” button.
  • If you do not have login credentials, click here to connect with Tim Herrick about Chartwell Membership.

Thanks for your interest!

TRANZACT: POST-OUTAGE CUSTOMER SATISFACTION BENCHMARK SURVEY

Fill out the form below to instantly download a Tranzact sample quarterly report in PDF format. (*Indicates required field.)

Success! Here's your download