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Online Outage Experience Revitalization Delivers Rapid ROI at Tampa Electric

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Tampa Electric launched a project in early 2020 to modernize its online outage experience, pinpointing issues related to system availability and mobile compatibility. Improvements have driven outage self-service adoption and customer satisfaction gains while decreasing contact center volume. The utility took home Chartwell’s 2021 Silver Outage Communications Award for its efforts.

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award winner customer experience digital experience outage self-service

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