Outage maps remain a vital communications tool

For several years, some utility professionals and observers have predicted that, as push alerts via text, voice or email continued to get quicker and more accurate, the role of the outage map would diminish. However, outage maps remain one of the most crucial tools that utility companies can leverage for customer communications.

In this report, Chartwell explores how outage maps are complementing other communications channels and how utilities are optimizing maps for mobile users.


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