The Challenges of Returned Payments

Date: Wednesday, August 25

Time: 2 – 3 PM ET

**As a member of Chartwell's Insight Center, you have exclusive access to industry-leading content including benchmark reports, analysis reports, best practices case studies, proprietary survey data, frequent SME webinars and more. To register, log in using your Chartwell credentials then click the "register now" button up and follow the prompts to complete your registration. If you do not have a Chartwell login, follow the instruction at the top of the home page to create one. If you are not a member of Chartwell's Insight Center, connect with us here to get started.**

Returned payments are always a challenge for utilities, but many have seen an uptick in them during and in the wake of COVID-19. Join us to learn challenges other utilities have seen in handling this and the solutions they've employed to handle them.

Moderator:

• Noah Solomon - Research Manager, Chartwell, Inc.

Speakers:

• Bill Patchett - Manager of Revenue Accounting, Salt River Project
• Michael DeChristopher - Process Analyst, PSE&G