Utilities continue to find success in eliminating or reducing credit card fees

The utility industry continues to pursue the elimination and/or reduction of credit card fees to alleviate customer dissatisfaction and frustration. This report draws on Chartwell audits, consumer surveys and interviews to provide a high-level summary of major trends and strategies in the elimination or reduction of credit card fees in the utility industry.


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TRANZACT: POST-OUTAGE CUSTOMER SATISFACTION BENCHMARK SURVEY

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