Utility Assistance Programs: The Gift of Energy

Date: Wednesday, August 11

Time: 2 – 3 PM ET

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As of June 2021, the U.S. Bureau of Labor Statistics reports that the number of unemployed Americans has risen by over 3.8 million since the Covid-19 pandemic began. More people than ever have struggled to pay their bills and keep their lights on. Since the pandemic’s onset, Utilities nationwide have received a surge of requests for ways that their customers can help to support one another. In this webinar, PSE&G and SMUD will describe their customer assistance programs, including how, when, and why they were formed and the feedback that they’ve received since implementing them.  

 

Moderator:

  • Chris Hellmann, Research Manager, Chartwell, Inc.


Speakers:

  • Christy Barone, Manager of Credit and Collections, PSE&G
  • Cheryl Stonewall, Director, NJ Shares
  • Jeff Fehler, Supervisor of Segment Delivery, SMUD
assistance programs billing covid-19 customer experience cx payment