Chartwell, Inc. is a specialized information provider for the utility industry. We provide strategic research and facilitate issue-targeted forums for collaboration among industry peers. Our wide range of services ensures that our members have access to the best, most timely information available to make their business decisions.

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Get the latest data on robotics process automation, payment methods and more!

Rebecca Harris, Research Analyst – Chartwell’s 2019 Billing and Payment Surveys are in full swing. Past surveys on billing and payment have given valuable insight into how utilities have improved paper bills and online payment processes. They’ve shown the rise … View full story

The pioneers are still standing – will more utilities charge ahead with auto-enrollment?

By Russ Henderson, Senior Research Analyst – Three years ago this month, the FCC made a game-changing decision giving U.S. utility companies legal protections so they can automatically enroll their customers for outage push alerts. A few brave pioneers, including … View full story

ComEd, JEA, Pepco, SCE and Tucson Electric Power recognized with Chartwell’s 2019 Best Practices Awards

By Suzanne Haggerty, Industry Consultant — ComEd, JEA, Pepco, Southern California Edison and Tucson Electric Power have taken the top honors in Chartwell’s 16th annual Best Practices Awards. The awards recognize excellence among electric and gas utilities with respect to … View full story

2019 award entries are a treasure trove of innovative ideas

By Suzanne Haggerty, Industry Consultant – Each summer, the difficulty of judging entries for Chartwell’s Best Practices Awards surprises me. No joke: The submissions get better every year. In June, we received nearly 100 entries in our five main categories … View full story

Increasing customer independence with chatbots and virtual assistants

By Rachael Harper, Research Manager – The United States recently celebrated Independence Day, and it just so happens that Chartwell recently released a report focusing on how utilities can increase customer independence by introducing new self-service channels such as chatbots … View full story

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