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Best Practices Awards: Call for Nominations

The original awards of their kind for utilities, Chartwell’s Best Practices Awards recognize excellence among electric and gas utilities with respect to projects, programs and service initiatives.

Enter your best work today in any or all of our five categories, including customer service, billing and payment, and outage communications. New this year, attendees of EMACS – The Customer Experience Conference, October 3-6 at the Hyatt Regency Orlando, will have the opportunity to vote for the People’s Choice Award.

View more details.

Latest Blogs

Exploring email with Chartwell’s Marketing and Communications Research Council

By Suzanne Haggerty, Research Manager — Did you take advantage of Email Debt Forgiveness Day last Saturday to send messages that you should have sent days, weeks or even months ago? Yeah, me neither. Oh, for those heady days when … View full story

Outage communications get renewed focus at FirstEnergy

Over the past two years, FirstEnergy has transformed outage restoration processes from manual to automated, using new technology in the field to deliver improved outage communications. Significant enhancements to these storm-related systems have resulted in a revolutionary change for the … View full story

Expanding energy management through customer empowerment

By Allison Herdic, Industry Researcher Just as spring temperatures begin to rise and summer’s heat is just around the corner, energy usage-conscious customers already may be considering ways to lower billing amounts during the warmest months of the year. Fortunately … View full story

New video award category will be fun for all

By Suzanne Haggerty, Research Manager — Video is the undeniable ruler of the internet, with cat videos in particular refusing to get down from that throne RIGHT NOW. In 2014, video accounted for 64% of all global consumer internet traffic, … View full story

Utilities defining their place in the world of social media

By Zahra Dhanani, Research Associate – The internet is a vast place full of pictures of cats, videos of babies giggling and more pictures of cats (sometimes casually posing with happy babies). It is also home to netizens, or basically … View full story

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