Chartwell, Inc. is a specialized information provider for the utility industry. We provide strategic research and facilitate issue-targeted forums for collaboration among industry peers. Our wide range of services ensures that our members have access to the best, most timely information available to make their business decisions.

Latest Blogs

Self service isn’t a Solo venture

Rebecca Harris, Research Analyst – In the Star Wars universe, Han Solo is a swash-buckling smuggler. While he presents himself as a loner who can’t wait to set off on his own again, he never leaves Chewbacca, Luke or Leia … View full story

Social storytelling creates authentic connection with customers

By Ruchi Solanki, Research Analyst – FORT LAUDERDALE – This year’s Social Media Conference for Utilities took place in sunny Fort Lauderdale. And while I learned that the city has some great beaches (and lizards who like to hang out … View full story

Prepay: power to the people?

By Noah Solomon, Senior Research Analyst – To right the perceived wrongs of the universe, Avengers: Infinity War sees Thanos the Mad Titan seeking the Infinity Stones, the first being the Power Stone, in an attempt to gain control over … View full story

New Infographic: Handling Customer Complaints on Social Media

By Rebecca Harris, Research Analyst – Customers expect customer care on every channel available, including social media. Utilities and other industries are investing in social customer service and implementing new technologies to find customer comments online and address them in … View full story

Learn about impressive storm, impressive outage efforts at Chartwell’s June conference

By Suzanne Haggerty, Research Manager – In the throes of a natural disaster, does your utility have what it takes to efficiently prepare your customers for outages and get them through those outages? It’s the kind of thing you don’t … View full story

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