Chartwell, Inc. is a specialized information provider for the utility industry. We provide strategic research and facilitate issue-targeted forums for collaboration among industry peers. Our wide range of services ensures that our members have access to the best, most timely information available to make their business decisions.

Latest Blogs

Keeping pace with changes in billing and payment in the utility industry

Rebecca Harris, Research Analyst – Utility companies have been around for more than 100 years. Many things have changed in the past century—refrigerators are in every home, thermostats and meters can talk to the utility, and homeowners are more empowered … View full story

Rising temperatures this summer offer energy efficiency opportunities

Ruchi Solanki, Research Analyst – With temperatures soaring and the humidity only getting worse throughout the day, it’s no wonder that people choose the cool, dry indoors as a place to hang out during the peak of summer. Or maybe … View full story

Recent breakthroughs in grid-connected battery storage

Rebecca Harris, Research Analyst — Utility-scale battery storage is quickly becoming reality in the U.S. Low prices, state policies and increased use of renewables are driving adoption of pilot and fully-functioning battery storage programs across the country. California is the … View full story

Is your customer satisfaction survey dissatisfying customers?

By Zahra Dhanani, Research Associate – You’re standing at the checkout counter and the cashier hands you an extremely long receipt. Your first thought is immediate annoyance at the wastage of paper, but the bottom of that receipt reads something incredibly … View full story

Connecting with customers via greeting cards

By Suzanne Haggerty, Research Manager – Remember when it was cool to get mail? When you were maybe 8 years old and just thought it was beyond exciting to find an envelope in the mailbox addressed to you, of all … View full story

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