Chartwell, Inc. is a specialized information provider for the utility industry. We provide strategic research and facilitate issue-targeted forums for collaboration among industry peers. Our wide range of services ensures that our members have access to the best, most timely information available to make their business decisions.

Latest Blogs

Amplifying customer care and communications using social media

By Rachael Harper, Research Manager – In an increasingly digital world, utilities have seen social media channels change, grow and decline (R.I.P. Snapchat). While it can be difficult to create engaging content and manage customer care interactions for each of … View full story

Award advice: Start early, gather a team, revise often

By Suzanne Haggerty, Industry Consultant — T-minus four weeks until the deadline for submissions to Chartwell’s 2019 Best Practices Awards. In other words, for those of you planning to enter, it’s Go Time. June 12 will be here before you know … View full story

Utilities combat the “Amazon Effect” with innovative digital outage communications tools

By Russ Henderson, Senior Research Manager – Like so many other sectors of the economy, the utility industry has spent many years now battling the “Amazon Effect” – that is, the process through which disruptors such as Amazon and Uber … View full story

OK Google: Connect my utility

Rachael Harper, Research Manager – During CS Week in April, technology was a notable theme and on full display during the “Ok Google, Connect my Utility” session hosted by Google, Reliant Energy, a subsidiary of NRG Energy, and Xcel Energy. … View full story

Credit card fees – the Endgame?

By Noah Solomon, Research Manager – In Avengers: Endgame, the Avengers and their allies must unite to fight a final battle to restore the world to a sense of normalcy and undo the damage caused by the villainous Thanos. Just … View full story

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