Chartwell, Inc. is a specialized information provider for the utility industry. We provide strategic research and facilitate issue-targeted forums for collaboration among industry peers. Our wide range of services ensures that our members have access to the best, most timely information available to make their business decisions.

Latest Blogs

Businesses could draw social media into the real world

By Ben Murdock, Senior Research Analyst – Mark Zuckerberg published a multi-page manifesto last week detailing his vision for Facebook. Zuckerberg thinks Facebook will eventually emerge from people’s newsfeeds and take steps into the real world. Any why not? What … View full story

Logging into utility websites can be difficult for customers. Here’s a solution.

By Will Adams, Senior Research Analyst – Think about how many logins, passwords, codes, numbers and security questions you use daily to access information. Logging onto Facebook and Twitter. Signing into your Gmail or Yahoo Mail. Accessing your online bank … View full story

Call for presentations – Chartwell’s 11th annual Outage Communications Conference

By Russ Henderson, Senior Research Analyst – Just a few months ago, Chartwell enjoyed what was arguably its most successful Outage Communications Conference in the event’s 10-year history. Attendees rated the sessions highly, and many of those we talked to … View full story

Leveraging data to engage business customers

By Rebecca Harris, Research Associate – The research shows it clearly: Customer engagement drives business customer satisfaction. J.D. Power’s 2016 Electric Utility Business Customer Satisfaction Study showed record high overall satisfaction numbers with the most significant increases in price, communications … View full story

Drones: The real stars of Sunday’s halftime show

By Rebecca Harris, Research Associate – Many are saying that Lady Gaga’s Super Bowl halftime show was one of the best in recent years. She was a star, from that first jump into the stadium to her final mic drop, … View full story

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