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Chartwell Inc. is a specialized information provider that helps utilities improve their customer experience and ultimately customer satisfaction. Chartwell publishes case studies; quantitative research and industry data; and hosts conferences and other events for utility professionals.

Latest News From Chartwell

More utilities are piloting smart grid-enabled demand response programs, but customer engagement is crucial to success

ATLANTA – May 3, 2012 – While demand response programs are growing in the industry, more utilities are beginning to launch full-scale dynamic pricing plans to a broader base of residential customers, according to industry data featured in Chartwell’s latest … View full story

Chartwell utility marketing and customer service awards open for 2012 nominations

Atlanta – April 26, 2012 – Chartwell Inc., a leading provider of specialized information designed to help utilities improve their customer satisfaction, is now accepting entries for its annual Best Practices Awards for Marketing and Customer Service. Chartwell’s Best Practices … View full story

Managed service offerings designed to make grid modernization a reality for more utilities, new Chartwell report reveals

ATLANTA – April 17, 2012 – Implementing smart grid services can require considerable resources, sometimes posing technical, financial and personnel challenges for some smaller utility organizations in particular. In response, many of the industry’s major players are now offering “smart … View full story

Utility contact centers making strides in improving metrics, new Chartwell report details

ATLANTA – April 12, 2012 – Across North America, many utilities are finding success through efforts to enhance the customer contact experience by improving key performance metrics, Chartwell’s latest report Contact Center Metrics 2012, reveals. In particular, a number of … View full story

Customer Experience the focus for new Chartwell Inc. Research Council

DALLAS – April 10, 2012 – While exhibiting at the AGA/EEI Customer Service Conference & Exposition, Chartwell Inc., a leading provider of specialized information designed to help utilities improve their customer satisfaction, announced the launch of its Customer Experience Research … View full story

  • Latest Reports

    Apr 30, 2012
    Demand Response and Rate Programs for Residential Customers 2012

    Apr 13, 2012
    Managed Services 2012

    Apr 11, 2012
    DSM Programs and Customer Satisfaction 2012 - Advanced Energy Efficiency and Demand Response Research Council

    Apr 10, 2012
    Contact Center Metrics 2012

    Mar 15, 2012
    Mass Market Products and Services Survey Results 2011

    Mar 15, 2012
    Data Analytics 2012

    Mar 13, 2012
    Energy Audits and Upgrades 2012

    Mar 6, 2012
    Advanced Metering Benefits 2012 - Outage Communications Research Council

    Mar 5, 2012
    Chartwell's Best Practices for Utilities & Energy Companies, 2006-2012 articles index

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