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Chartwell, Inc. is a specialized information provider for the utility industry. We provide strategic research and facilitate issue-targeted forums for collaboration among industry peers. Our wide range of services ensures that our members have access to the best, most timely information available to make their business decisions.

Latest Blogs

Toronto Hydro finds trust is the key to unlocking business relationships

By Allison Herdic, Industry Researcher – In recent years, Toronto Hydro has taken a proactive and direct approach to connecting with business customers on the topic of energy efficiency. The utility is hardly throwing spaghetti at the wall to see what … View full story

See you in two weeks at Chartwell’s Outage Communications Conference

By Russ Henderson, Senior Research Analyst – Chartwell’s 11th annual Outage Communications Conference is coming up in less than two weeks, and as always its agenda is custom built to address the current top-of-mind concerns of utility managers involved with … View full story

Learn what moves the CSAT needle at Chartwell’s Billing and Payment Conference

By Will Adams, Senior Research Analyst – Customers don’t like to be nickel-and-dimed by their utility any more than any other company they do business with. Whether it’s paying baggage fees while flying, forfeiting a few bucks to take out … View full story

Social media plays key role in customer communications

Ruchi Solanki, Research Analyst – At the social media for utilities conference that I attended last week, utilities gathered together to share their strengths on what works, new initiatives and where social media is going in the years to come. … View full story

Recruitment at the Gulf Power Lineman Expo

Rebecca Harris, Research Associate – Gulf Power hosted a lineman expo last March to attract prospective lineworkers. It also gave current line technicians and apprentices a place to practice their skills and engage in friendly competition. The event drew 250 attendees. … View full story

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