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Chartwell, Inc. is a specialized information provider for the utility industry. We provide strategic research and facilitate issue-targeted forums for collaboration among industry peers. Our wide range of services ensures that our members have access to the best, most timely information available to make their business decisions.

Latest Blogs

2019 award entries are a treasure trove of innovative ideas

By Suzanne Haggerty, Industry Consultant – Each summer, the difficulty of judging entries for Chartwell’s Best Practices Awards surprises me. No joke: The submissions get better every year. In June, we received nearly 100 entries in our five main categories … View full story

Increasing customer independence with chatbots and virtual assistants

By Rachael Harper, Research Manager – The United States recently celebrated Independence Day, and it just so happens that Chartwell recently released a report focusing on how utilities can increase customer independence by introducing new self-service channels such as chatbots … View full story

Outage communications: From culture change to tech revolution

By Russ Henderson, Senior Research Manager – Utility leaders have spent more than a decade working to convince foremen and their crews that, while they are working to restore power, they must also take the time to communicate about what … View full story

Chartwell’s 13th annual Outage Communications Conference features innovation

By Russ Henderson, Senior Research Manager – Last week in Chicago, the leading edge of outage communications in the industry was on full display during our 13th annual Outage Communications Conference. No one knows outage communications better than Chartwell and … View full story

2019 CBP awards deadline is almost here

By Suzanne Haggerty, Industry Consultant — Only seven days until the 2019 Chartwell’s Best Practices Awards deadline. Time flies when you’re outlining narratives and bulleting metrics, amirite? I plan to spend Wednesday, June 12 answering awards-related phone calls and emails and … View full story

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