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Chartwell, Inc. is a specialized information provider for the utility industry. We provide strategic research and facilitate issue-targeted forums for collaboration among industry peers. Our wide range of services ensures that our members have access to the best, most timely information available to make their business decisions.

Latest Blogs

‘Tis the season… to shine!

By Allison Herdic, Industry Researcher – The calendar year has so many “seasons” to anticipate beyond the four we all know and love. Of course, there’s baseball season, beach season, football season and many more. At Chartwell, however, we get particularly … View full story

O Captain! Mercaptan! An Ode to a Heroic Gas Safety Campaign

By Ben Murdock, Senior Research Analyst – Please allow me to beg forgiveness from Walt Whitman and President Lincoln. I mean no disrespect. When I learned about BGE’s creative “Captain Mercaptan” campaign to raise awareness about natural gas safety, I … View full story

Thank a Lineman on National Lineman Appreciation Day

By Rebecca Harris, Research Associate ­– Today is National Lineman Appreciation Day! The day marks the often invisible role line workers play in ensuring reliable electricity. The day was first recognized by the U.S. Senate in 2012 and continues to … View full story

Corporate citizenship, community engagement can offer CSAT boost for utilities

By Will Adams, Senior Industry Analyst – We all want to give back in some way, and many of us do. Maybe it’s a 5K run to help fund Alzheimer’s research or volunteering a few hours a week at a local … View full story

Digital communications for utilities start with the website

Ruchi Solanki, Research Analyst – During Chartwell’s Customer Communications Research Council meeting last week, utilities gathered to discuss their success stories, new initiatives and challenges in driving customer engagement, increasing customer satisfaction, improving efficiency and cutting costs via improved customer … View full story

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