Chartwell, Inc. is a specialized information provider for the utility industry. We provide strategic research and facilitate issue-targeted forums for collaboration among industry peers. Our wide range of services ensures that our members have access to the best, most timely information available to make their business decisions.
Best Practices Awards: Call for Nominations
The original awards of their kind for utilities, Chartwell’s Best Practices Awards recognize excellence among electric and gas utilities with respect to projects, programs and service initiatives.
Enter your best work today in any or all of our five categories, including customer service, billing and payment, and outage communications. New this year, attendees of EMACS – The Customer Experience Conference, October 3-6 at the Hyatt Regency Orlando, will have the opportunity to vote for the People’s Choice Award.
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By Suzanne Haggerty, Research Manager — Did you take advantage of Email Debt Forgiveness Day last Saturday to send messages that you should have sent days, weeks or even months ago? Yeah, me neither. Oh, for those heady days when … View full story
Over the past two years, FirstEnergy has transformed outage restoration processes from manual to automated, using new technology in the field to deliver improved outage communications. Significant enhancements to these storm-related systems have resulted in a revolutionary change for the … View full story
By Allison Herdic, Industry Researcher Just as spring temperatures begin to rise and summer’s heat is just around the corner, energy usage-conscious customers already may be considering ways to lower billing amounts during the warmest months of the year. Fortunately … View full story
By Suzanne Haggerty, Research Manager — Video is the undeniable ruler of the internet, with cat videos in particular refusing to get down from that throne RIGHT NOW. In 2014, video accounted for 64% of all global consumer internet traffic, … View full story
By Zahra Dhanani, Research Associate – The internet is a vast place full of pictures of cats, videos of babies giggling and more pictures of cats (sometimes casually posing with happy babies). It is also home to netizens, or basically … View full story
Chartwell currently has several surveys in the field.
Contact us to learn more or how to participate.
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