Chartwell, Inc. is a specialized information provider for the utility industry. We provide strategic research and facilitate issue-targeted forums for collaboration among industry peers. Our wide range of services ensures that our members have access to the best, most timely information available to make their business decisions.
Best Practices Awards: Call for Nominations
The original awards of their kind for utilities, Chartwell’s Best Practices Awards recognize excellence among electric and gas utilities with respect to projects, programs and service initiatives.
Enter your best work today in any or all of our five categories, including customer service, billing and payment, and outage communications. New this year, attendees of EMACS – The Customer Experience Conference, October 3-6 at the Hyatt Regency Orlando, will have the opportunity to vote for the People’s Choice Award.
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By Sarah Welty, Research Analyst Guys, it’s time to talk about omnichannel. If we were to listen to the resident pundits of the internet, I’d say it’s long past time to talk about omnichannel, since it’s been declared dead and … View full story
By Allison Herdic, Industry Researcher – When it comes to effectively serving and satisfying customers, creating a list of “dos” and “don’ts” could involve a lengthy process. Ranging from speed-of-service to product quality, a number of factors can impact the … View full story
To provide customers with an opportunity to more deliberately manage energy usage, Georgia Power launched a smart meter-enabled prepay pilot in October 2014. Although the utility introduced the payment option with little marketing fanfare, Georgia Power continues to enroll participants. … View full story
By Ben Murdock, Senior Industry Analyst – You may recall these lines from Tennyson, “Tis better to have loved and lost than never to have loved at all.” Are these lines lyrical? Yes. Are these lines appropriate when consoling someone … View full story
By Allison Herdic, Industry Researcher – Chartwell has a well-established tradition of covering customer-facing trends and featuring utilities who are ahead of the curve. Ranging from best practices case studies on energy conservation program success stories to webinars featuring the … View full story
Chartwell currently has several surveys in the field.
Contact us to learn more or how to participate.
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