Chartwell, Inc. is a specialized information provider for the utility industry. We provide strategic research and facilitate issue-targeted forums for collaboration among industry peers. Our wide range of services ensures that our members have access to the best, most timely information available to make their business decisions.

Latest Blogs

Utilities recognized with Chartwell’s 2019 Best Practices Awards in Outage Communications

By Suzanne Haggerty, Industry Consultant – Chartwell is excited to announce the winners of our 2019 Best Practices Awards in Outage Communications. Southern California Edison, Oncor and Florida Power & Light were the winners in the large utility category, while … View full story

CSRs move beyond traditional roles as omnichannel affects call centers

Ruchi Solanki, Research Analyst – As technology enables utilities to utilize more digital channels and move toward an omnichannel experience to satisfy the needs of customers, contact centers are rapidly changing. More than ever, frontline employees can make or break … View full story

Learn how utilities are transforming marketing communications with business customers

By Noah Solomon, Senior Research Analyst – Join us for Chartwell’s Feb. 27 webinar to learn how PECO identified and cultivated decision-makers to create champions for energy efficiency programs within the business customer segment. The effort won Chartwell’s Silver Program Marketing award (Chartwell login required). … View full story

Game on! How utilities can use gaming for contact center safety training

By Noah Solomon, Senior Research Analyst – Register for Chartwell’s Feb. 20 webinar to learn how Con Edison leveraged gaming to provide consistent and relevant safety information to more than 750 employees. Video games are ubiquitous in our modern society. … View full story

Increasing engagement and brand favorability with customers and employees

By Rebecca Harris, Research Analyst – Register for Chartwell’s Feb. 13 webinar to learn how Southern California Edison used a three-phase brand-communication campaign to demonstrate its commitment to clean energy while appealing to three key audiences: employees, customers and prospective talent. … View full story

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