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Chartwell, Inc. is a specialized information provider for the utility industry. We provide strategic research and facilitate issue-targeted forums for collaboration among industry peers. Our wide range of services ensures that our members have access to the best, most timely information available to make their business decisions.

Latest Blogs

With tax cut, utilities pass on benefits to customers

Noah Solomon, Senior Research Analyst – On Dec. 22, 2017, President Donald Trump signed The Tax Cuts and Jobs Act into law, slashing a variety of corporate and individual taxes. One of the main permanent aspects of the law reduces the … View full story

Baltimore Gas & Electric “Wires Down” annual video challenge educates children on safety

Ruchi Solanki, Research Analyst – With hurricanes, wildfires and bomb cyclones making national news these past few months, safety communications have become an important conversation to discuss with both adults and children. Utilities have made it a priority to bring … View full story

Utilities invited to illuminate outage communications achievements in 2018

Allison Herdic, Industry Researcher – January brings fresh beginnings and the chance to pursue new and exciting opportunities. And, as New Years’ parties are often adorned with festive decorations, gold, silver and bronze are also on the horizon at Chartwell … View full story

Hydro-Québec increases self-service address changes by 62%

Rebecca Harris, Research Analyst – Moving start-service transactions from the contact center to the web can result in significant utility savings — an average of $4.28 per transaction, according to recent Chartwell findings. To decrease its own costs and strain … View full story

Airport shutdown should lead to great outage discussions

By Suzanne Haggerty, Research Manager – Atlanta may be the poster child for the saying “Go big or go home.” You have to admit, we’ve had quite a year. Our football team somehow squandered a 25-point lead to lose the … View full story

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