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Chartwell, Inc. is a specialized information provider for the utility industry. We provide strategic research and facilitate issue-targeted forums for collaboration among industry peers. Our wide range of services ensures that our members have access to the best, most timely information available to make their business decisions.

Latest Blogs

Chartwell: Your customer data matchmaker

By Noah Solomon, Senior Research Analyst – This Valentine’s Day, there’s one kind of match consumers don’t always think about or treat the way they should, and it’s someone with whom they will be in a relationship with for many years: … View full story

Michigan tops in robotics with the help of local utilities

Rebecca Harris, Research Analyst – In 2017 Michigan had more teams compete in the FIRST international robotics competition than any other state or county. Ninety high school teams competed from Michigan, in part because of support from DTE Energy and … View full story

Polish up those award nominations for Tuesday’s deadline

By Suzanne Haggerty, Research Manager – The deadline for Chartwell’s 2018 Outage Communications Best Practices Awards is quickly approaching. A few weeks ago, we asked you to mark Tuesday, Feb. 13 on your calendar. Not only is it the deadline for … View full story

Utilities recognize the role customer service representatives play in enhancing satisfaction

Ruchi Solanki, Research Analyst – With Valentine’s Day a week away, it’s important that we here at Chartwell show our love and gratitude to customer service representatives, who go above and beyond the call of duty to create a positive … View full story

Beyond the numbers: Billing statements can provide consistent engagement opportunities

By Allison Herdic, Industry Researcher – Month to month, utility customers anticipate continuity of service. In return, a standard customer expectation is the timely receipt of a billing statement. While this exchange may be an ordinary practice within the utility business, … View full story

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