Chartwell, Inc. is a specialized information provider for the utility industry. We provide strategic research and facilitate issue-targeted forums for collaboration among industry peers. Our wide range of services ensures that our members have access to the best, most timely information available to make their business decisions.

Latest Blogs

Thank a Lineman on National Lineman Appreciation Day

By Rebecca Harris, Research Associate ­– Today is National Lineman Appreciation Day! The day marks the often invisible role line workers play in ensuring reliable electricity. The day was first recognized by the U.S. Senate in 2012 and continues to … View full story

Corporate citizenship, community engagement can offer CSAT boost for utilities

By Will Adams, Senior Industry Analyst – We all want to give back in some way, and many of us do. Maybe it’s a 5K run to help fund Alzheimer’s research or volunteering a few hours a week at a local … View full story

Digital communications for utilities start with the website

Ruchi Solanki, Research Analyst – During Chartwell’s Customer Communications Research Council meeting last week, utilities gathered to discuss their success stories, new initiatives and challenges in driving customer engagement, increasing customer satisfaction, improving efficiency and cutting costs via improved customer … View full story

Struggling to Start a CX Project? Consider Online Move Center

By Will Adams, Senior Industry Analyst – Many utilities are challenged to effectively prioritize customer experience-related projects and initiatives. Some are focused on new program, product and service offerings, while others are entirely tasked with improving operational metrics or reducing call … View full story

Join our call on improving award submissions

By Suzanne Haggerty, Research Manager – We’re edging up on the busiest time of year for the Chartwell research staff: awards season. It’s also a lot of fun, receiving so many detailed descriptions of the industry’s best efforts in billing and … View full story

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