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Chartwell, Inc. is a specialized information provider for the utility industry. We provide strategic research and facilitate issue-targeted forums for collaboration among industry peers. Our wide range of services ensures that our members have access to the best, most timely information available to make their business decisions.

News From Chartwell

Chartwell Announces New Billing and Payment Research Council; Charter Members include Arizona Public Service, CenterPoint Energy, DTE Energy and Entergy

ATLANTA – Oct. 28, 2014 – Chartwell today announced the Billing and Payment Research Council. According to Chartwell research, billing has the highest impact on a customer’s experience with their utility. From saving money by going paperless, to meeting the … View full story

APS, PSEG Long Island, BGE, FPL and Southern Company recognized with Chartwell’s 2014 Best Practices Awards

ATLANTA – Oct. 27, 2014 – Arizona Public Service, PSEG Long Island, Baltimore Gas and Electric, Florida Power & Light and Southern Company have taken the top honors in Chartwell’s 11th annual Best Practices in Brand Marketing, Customer Service, Outage … View full story

8th Annual Outage Communications Conference Agenda Rooted in Chartwell Research and Data

ATLANTA – October 20, 2014 – Chartwell’s Outage Communications Conference will take place November 13-14 at the Hyatt Regency San Antonio with 16 sessions, 15 speakers and 17 hours of networking and information sharing. This year, Chartwell conducted extensive research … View full story

Duke Energy Sr. Vice President & Chief Customer Officer to Deliver Keynote Address at EMACS 2014

ATLANTA – October 15, 2014 – Senior executive from Duke Energy is set to open Chartwell’s EMACS – The Customer Experience Conference. The event will be held at the Hyatt Regency Orlando, Oct. 20-23, 2014 in Orlando, FL. Gayle Lanier, … View full story

Duke Energy serving as 17th annual EMACS – The Customer Experience Conference host utility

ATLANTA – June 23, 2014 – Duke Energy will be the host utility for Chartwell’s 17th annual EMACS – The Customer Experience Conference 2014 to be held at the Hyatt Regency Orlando, Oct. 20-23, 2014. Host utility keynote Gayle Lanier, … View full story

  • Happening at Chartwell

    Chartwell's 2014 Best Practices Award Winners have been announced.
    Congratulations to all our winners!
    For more information, visit www.emacsconference.com/awards/

    Don't forget to check us out on Twitter! @Chartwellinc @EMACSConference
  • Latest Reports

    January 27, 2015
    2014 Customer Care Survey Summary: Contact Centers and IVR

    January 27, 2015
    2014 Customer Care Survey Summary: Mobile and Web

    January 26, 2015
    Mobile: Self-Service Trends - Infographic 2015

    January 26, 2015
    Customer Experience: First Contact Resolution - Industry Update

    January 12, 2015
    Customer Service: Low Income - Case Study: New Jersey Natural Gas 2015

    December 22, 2014
    Consumer Perspectives on Automatic Enrollment Proactive Outage Alerts

    December 22, 2014
    Billing Options: Billing Viewbook Volumes 1-4

    December 19, 2014
    Energy Efficiency - Refrigerator Recycling: Industry Update

    December 16, 2014
    Customer Service: Increased Engagement - Case Study: London Hydro 2014

    December 16, 2014
    Social Media: Marketing Energy Efficiency - Industry Update 2014

    December 15, 2014
    Customer Service: Alerts - Case Study: PPL Electric 2014

    December 5, 2014
    Outage Communications 2014 Survey Summary

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