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Chartwell Inc. is a specialized information provider that helps utilities improve their customer experience and ultimately customer satisfaction. Chartwell publishes case studies; quantitative research and industry data; and hosts conferences and other events for utility professionals.

News From Chartwell

Chartwell announces new best practices award categories

Entries now accepted for Brand Marketing, Customer Service, Outage Communications and Program Marketing ATLANTA – April 8, 2014 – Chartwell is now accepting entries for its 2014 Best Practices Awards, including two new categories – Brand Marketing and Program Marketing. … View full story

Chartwell’s research analyst to offer dynamic pricing overview at AESP Conference

SAN DIEGO – Jan. 10, 2014 – Chartwell Research Analyst Baker Owens will address successful dynamic pricing programs at utilities and the outreach efforts that have made them successful at the 24th Association of Energy Service Professionals (AESP) National Conference … View full story

APS, Puget Sound Energy and PPL Electric Utilities recognized with Chartwell’s 2013 Best Practices Awards

ATLANTA – Oct. 9, 2013 – Arizona Public Service (APS), Puget Sound Energy (PSE) and PPL Electric Utilities have taken the top honors in Chartwell’s 10th annual Best Practices in Customer Service, Marketing and Outage Communications Awards, respectively, as announced … View full story

Full agenda available for Chartwell’s EMACS – The Customer Experience Conference 2013

ATLANTA – August 5, 2013 – Chartwell announced a full agenda for EMACS – The Customer Experience Conference, a utility industry conference focused on showcasing leading customer service and marketing initiatives and trends, highlighting timely keynotes, and providing direct access … View full story

APOGEE Interactive announced as Platinum Sponsor for Chartwell’s 2013 EMACS – The Customer Experience Conference

ATLANTA – July 17, 2013 – APOGEE Interactive has signed on as Platinum Sponsor for Chartwell’s EMACS – The Customer Experience Conference, Oct. 8-11 in Atlanta. In its 16th year, EMACS is the industry’s leading conference for executives and industry professionals … View full story

  • Happening at Chartwell

    AGA/EEI Booth #506
    Chartwell will be exhibiting April 21-23 at the AGA/EEI Conference in
    San Francisco, CA. Stop by booth #506 to speak with us!

    Best Practices Awards
    We are now accepting entries for Chartwell's 2014 Best Practices Awards. For more information, visit www.emacsconference.com/awards/ Deadline: June 27, 2014
  • Latest Reports

    April 11, 2014
    Customer Experience: Social Customer Experience - National Grid

    April 8, 2014
    Business Customer Care: Contact Centers - Northeast Utilities: Case Study 2014

    April 8, 2014
    Pricing & Rates: Enhanced Load Control - Case Study: TECO 2014

    April 7, 2014
    Outage Communications: Field-Based Improvements - Case Study: FirstEnergy 2014

    April 1, 2014
    Customer Satisfaction: Continuous Journey - Case Study: National Grid 2014

    March 31, 2014
    Web: Customer Preference Portals Survey - Summary

    March 31, 2014
    Web: Customer Preference Portals - Datasheet

    March 31, 2014
    Web: Customer Preference Portals - Industry Update

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