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Chartwell, Inc. is a specialized information provider for the utility industry. We provide strategic research and facilitate issue-targeted forums for collaboration among industry peers. Our wide range of services ensures that our members have access to the best, most timely information available to make their business decisions.

Latest Blogs

Chartwell’s People’s Choice – Video category allows utilities to showcase their creative talents

By Suzanne Haggerty, Industry Consultant — Video: Whether you like it, love it, dislike it, hate it or tolerate it with a keen sense of skepticism, it’s apparently here to stay — mostly thanks to the proliferation of smartphones. According to … View full story

Flint Energies prepay program increases CSAT, reduces uncollectible debt and labor costs

By Zahra Dhanani, Industry Analyst – Prepay programs provide customers with more options and help utilities reduce uncollectible debt and labor costs. Options. Today, customers expect lots of them, and they expect them right now. Many companies feel that the … View full story

Technology trends in outage communications place humans at the center of increasing automation

By Russ Henderson, Senior Research Manager – What will the utility business look like once they can send swarms of AI-piloted drones to assess damage and use chatbots to staff customer communication channels? Outage communications is uniquely positioned within the … View full story

Submissions are open for Chartwell’s 2019 Best Practices Awards

By Suzanne Haggerty, Industry Consultant — April 1 is upon us, meaning 9-year-olds everywhere are unearthing their best April Fools’ Day pranks and Chartwell employees are scraping heaps of that infamous Georgia pollen off of their cars. Most importantly, however, April … View full story

Director of Customer Service at LG&E and KU focuses on growing ability to meet customer expectations

Rebecca Harris, Research Analyst – Debbie Leist, Director of Customer Service and Marketing at LG&E and KU, recently spoke with Chartwell about challenges in the utility industry. She highlighted LG&E and KU’s approach to meeting rising customer expectations. Chartwell: Of … View full story

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