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Chartwell, Inc. is a specialized information provider for the utility industry. We provide strategic research and facilitate issue-targeted forums for collaboration among industry peers. Our wide range of services ensures that our members have access to the best, most timely information available to make their business decisions.

Latest Blogs

KCP&L grows electronic payment channels with strategic approach

By Noah Solomon, Senior Research Analyst – It seems each year, especially at the holidays, we hear about continued growth in online shopping versus physical retail. The U.S. Department of Commerce found each quarter in 2018 saw a 14-16% increase in … View full story

Calling all outage communications thought leaders: Best Practices Award deadline is just a few weeks away

By Allison Herdic, Industry Researcher – Pertinent. Intentional. Thoughtful. All of the above describe Hydro Ottawa’s approach to outage communications, especially in times of crisis. Dan Séguin, Hydro Ottawa’s Manager of Media and Public Affairs, recently shared insightful glimpses into … View full story

Dominion Energy Virginia flips the conventional customer experience model with its Strategic Underground Program

Ruchi Solanki, Research Analyst – In 2014, Dominion Energy Virginia began a system-wide initiative to shorten restoration times following weather events by placing certain outage-prone overhead lines and equipment underground. While undergrounding lines is not unique, Dominion went the extra … View full story

Hydro Ottawa leverages video, Amazon Alexa to deliver compelling outage communications

By Russ Henderson, Research Manager – Accuracy is important. When an outage takes place, customers want to know when their power will be restored. But getting the correct information to customers is only part of effective outage communications. “You have … View full story

2018 Best Practices Award-winning stories rely on technology, strategic collaboration

By Allison Herdic, Industry Researcher – As Chartwell researchers labor each summer to complete the Best Practices Awards judging process, their greatest challenge often stems from narrowing down a wealth of comprehensive and impressive entries to three winners for each … View full story

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