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Chartwell, Inc. is a specialized information provider for the utility industry. We provide strategic research and facilitate issue-targeted forums for collaboration among industry peers. Our wide range of services ensures that our members have access to the best, most timely information available to make their business decisions.

News From Chartwell

Chartwell announces new best practices award category – Billing and Payment Programs

ATLANTA – March 25, 2015 – Chartwell is now accepting entries for its 2015 Best Practices Awards, which feature a new category this year: Excellence in Billing and Payment Programs. Chartwell’s Best Practices Awards, which will be presented at the … View full story

Chartwell Announces New Billing and Payment Research Council; Charter Members include Arizona Public Service, CenterPoint Energy, DTE Energy and Entergy

ATLANTA – Oct. 28, 2014 – Chartwell today announced the Billing and Payment Research Council. According to Chartwell research, billing has the highest impact on a customer’s experience with their utility. From saving money by going paperless, to meeting the … View full story

APS, PSEG Long Island, BGE, FPL and Southern Company recognized with Chartwell’s 2014 Best Practices Awards

ATLANTA – Oct. 27, 2014 – Arizona Public Service, PSEG Long Island, Baltimore Gas and Electric, Florida Power & Light and Southern Company have taken the top honors in Chartwell’s 11th annual Best Practices in Brand Marketing, Customer Service, Outage … View full story

8th Annual Outage Communications Conference Agenda Rooted in Chartwell Research and Data

ATLANTA – October 20, 2014 – Chartwell’s Outage Communications Conference will take place November 13-14 at the Hyatt Regency San Antonio with 16 sessions, 15 speakers and 17 hours of networking and information sharing. This year, Chartwell conducted extensive research … View full story

Duke Energy Sr. Vice President & Chief Customer Officer to Deliver Keynote Address at EMACS 2014

ATLANTA – October 15, 2014 – Senior executive from Duke Energy is set to open Chartwell’s EMACS – The Customer Experience Conference. The event will be held at the Hyatt Regency Orlando, Oct. 20-23, 2014 in Orlando, FL. Gayle Lanier, … View full story

  • Happening at Chartwell

    Chartwell's 2015 Best Practices Awards submissions are now being accepted!
    Deadline is Friday, June 26, 2015.
    For more information, visit www.emacsconference.com/awards/
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  • Latest Reports

    February 27, 2015
    Outage Communications Research Council: Outage Message Design - Presentation 2015

    February 27, 2015
    Customer Experience Research Council: February Chartwell Data - Mobile

    February 27, 2015
    Customer Experience Research Council: January Chartwell Data - FCR

    February 23, 2015
    2015 Web and Mobile Benchmark Trends Report

    February 23, 2015
    2015 Contact Center and IVR Benchmark Trends Report

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