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Chartwell, Inc. is a specialized information provider for the utility industry. We provide strategic research and facilitate issue-targeted forums for collaboration among industry peers. Our wide range of services ensures that our members have access to the best, most timely information available to make their business decisions.

Latest Blogs

Three tips for effective outage communications

By Russ Henderson, Senior Industry Analyst No one in the utility industry knows more about outage communications than Chartwell. Our 10th annual Outage Communications Conference – which will take place Nov. 3-4 in Phoenix – is already shaping up to … View full story

Muppets and magic help teach kids about electrical safety

By Ruchika Solanki, Research Associate Getting kids to understand electrical safety and how to prepare for emergencies is not always easy but with a little help from magic and the Sesame Street gang, it’s not going to be quite as hard. … View full story

Taking to the streets to serve customers

By Ben Murdock, Senior Research Analyst – Adding a personal touch is generally recognized as a good thing when it comes to customer service, but what constitutes a “personal touch” doesn’t frequently impress me. A doctor might have water available to … View full story

Don’t ignore your social customers

By Zahra Dhanani, Research Associate – Every few months a new buzzword or trend pops up in the world of social media and keeps everyone on their toes for a while. Sometimes the idea will even become viral enough for the … View full story

Record number of award entries contain valuable ideas

By Suzanne Haggerty, Research Manager — After 2.5 weeks of sorting, compiling and confirming, we finally have our official entry totals for the 2016 Chartwell’s Best Practices Awards. We received a record-breaking 116 entries for our five main categories (Billing … View full story

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