Chartwell, Inc. is a specialized information provider for the utility industry. We provide strategic research and facilitate issue-targeted forums for collaboration among industry peers. Our wide range of services ensures that our members have access to the best, most timely information available to make their business decisions.

Best Practices Awards: Call for Nominations

The original awards of their kind for utilities, Chartwell’s Best Practices Awards recognize excellence among electric and gas utilities with respect to projects, programs and service initiatives.

Enter your best work today in any or all of our five categories, including customer service, billing and payment, and outage communications. New this year, attendees of EMACS – The Customer Experience Conference, October 3-6 at the Hyatt Regency Orlando, will have the opportunity to vote for the People’s Choice Award.

View more details.

Latest Blogs

Westar enrollment wizard increases program adoption

While utilities may offer a variety of programs and services to customers – such as paperless billing or renewable energy programs – many struggle to enroll customers for them. In an effort to increase its program participation while simplifying the … View full story

Austin Energy plugs in EV owners

By Allison Herdic, Industry Researcher – In recent years, automotive manufacturers have continued to roll out electric vehicle (EV) options – through an expanding diversity of price points – to attract customers to plugging in versus filling up. Although some … View full story

Customers are more loyal when you make them work less

By Ruchika Solanki, Research Associate To make customers more loyal, don’t try to “wow” them. Just make it easier for them to do business with you. Like companies in any other industry, utilities want their consumers to be loyal and say … View full story

It’s the little things

By Zahra Dhanani, Research Analyst – There is often a contentious relationship between customer service representatives, or CSRs, and consumers, regardless of the type of industry you’re in. Some industries, like telecom, cable and airlines, have consistently struggled to give CSRs … View full story

Being a good listener

By Ben Murdock, Senior Research Analyst – There are rare geniuses among us who can magically intuit the deepest needs of the customer, but most business planners understand that there is value in soliciting and listening to customer feedback. Unfortunately for … View full story

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