Chartwell, Inc. is a specialized information provider for the utility industry. We provide strategic research and facilitate issue-targeted forums for collaboration among industry peers. Our wide range of services ensures that our members have access to the best, most timely information available to make their business decisions.

Latest Blogs

Westar Energy improves customer sentiment with tree-trimming communications

Ruchi Solanki, Research Analyst – With spring on the horizon, it’s imperative for utilities to communicate the importance of tree trimming and its effect on safety and reliability of the electric system. The goal of Westar Energy’s ReliabiliTree program is … View full story

WEI insights: The utility industry must learn to be nimble

Rebecca Harris, Research Associate – SAN FRANCISCO – This year’s WEI Conference began with Shane Snow delivering a keynote address on lateral thinking. He began by talking about cheetahs. The cheetah is a fearsome predator, not due to its speed … View full story

Utilities striving to serve customers in a time of rapid payment channel evolution

By Allison Herdic, Industry Researcher — Over the years, utility remittance has morphed from standard “check in the mail” transactions to a new list of offerings, including web and mobile channels and credit and debit card acceptance. As payment options continue … View full story

eBill Adoption: an evergreen topic

By Noah Solomon, Senior Research Analyst – One of the most-discussed topics among Chartwell members is paperless billing, or eBill, adoption. What are the benefits? How do we increase it? What are the most effective drivers for customers to move … View full story

Chartwell is shining a more focused spotlight on utility success

By Suzanne Haggerty, Research Manager – Chartwell members have spoken, and we listened: While our weekly case studies profiling what we consider to be “best practices” in the industry are helpful, they’re also a bit, well, too much. While Pew … View full story

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