Chartwell, Inc. is a specialized information provider for the utility industry. We provide strategic research and facilitate issue-targeted forums for collaboration among industry peers. Our wide range of services ensures that our members have access to the best, most timely information available to make their business decisions.

Latest Blogs

Utilities offer multilingual customer experiences

By Ruchika Solanki, Research Associate Hablas español? About a fourth of Americans are able to hold a conversation in another language besides English, with Spanish as the most frequent followed by French and German. According to Chartwell’s website audit of the … View full story

The push alerts are coming – what’s next for the industry after the FCC’s ruling on the TCPA

By Russ Henderson, Senior Research Analyst – The utility industry can sometimes be hesitant to move on key opportunities and trends, and there are good reasons for that. It remains to be seen whether utilities will have to spend much time … View full story

A voice for the (internet) people

By Zahra Dhanani, Research Associate – Being one step ahead of the competition is an incredibly valuable asset to have for anyone, whether it means having Usain Bolt as your personal sprinting coach or learning magic tricks from Houdini. Most … View full story

In defense of data

By Ben Murdock, Senior Industry Analyst – Math is incredibly unrewarding. I say this to mean that it is unrewarding in the same way that a hammer is unrewarding. The people who enjoy math for the sake of math are few … View full story

Duke Energy works to build a social customer care culture

Duke Energy has spent recent years developing a dedicated social care organization to meet customer needs, creating its own roadmap along the way. To meet its social media business objectives, the utility has instituted an ambitious plan including extensive processes … View full story

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