Chartwell, Inc. is a specialized information provider for the utility industry. We provide strategic research and facilitate issue-targeted forums for collaboration among industry peers. Our wide range of services ensures that our members have access to the best, most timely information available to make their business decisions.

Latest Blogs

Machines are friends – and sometimes food

By Ben Murdock, Senior Research Analyst – Think back to college. It’s 3 a.m., and you don’t remember the last time you left the library. Your eyes are crossing, and your stomach is growling. When was the last time you … View full story

Highlights from EMACS 2016

We just wrapped up Chartwell’s 19th annual EMACS – The Customer Experience Conference in Orlando last week, and the message was clear: The utility industry is making clear progress in changing its service model to one that customers now expect, … View full story

At EMACS in Orlando, exploring omnichannel customer engagement

By Will Adams, Senior Industry Analyst – Chartwell’s annual EMACS Conference kicks off tomorrow. I just looked back through our agenda in closer detail, a few thoughts have come to mind that I’d like to share related to customer experience. … View full story

Utilities expand social customer service offerings

By Ruchika Solanki, Research Associate – Utilities are expanding and re-thinking the ways in which they engage with customers through social media. And the reasons are clear. At this point, 68% of American adults have smartphones, and 70% of them also … View full story

Customers sound off on what they want to hear from utilities

Scott Johnson, Vice President – Energy consumers have plenty of ideas on how utilities can improve customer communications, according to Chartwell’s 2016 annual residential customer survey. “What can your power company do to improve communications with you?” Chartwell asked 1,448 residential … View full story

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