Chartwell, Inc. is a specialized information provider for the utility industry. We provide strategic research and facilitate issue-targeted forums for collaboration among industry peers. Our wide range of services ensures that our members have access to the best, most timely information available to make their business decisions.

Latest Blogs

Game on! How utilities can use gaming for contact center safety training

By Noah Solomon, Senior Research Analyst – Register for Chartwell’s Feb. 20 webinar to learn how Con Edison leveraged gaming to provide consistent and relevant safety information to more than 750 employees. Video games are ubiquitous in our modern society. … View full story

Increasing engagement and brand favorability with customers and employees

By Rebecca Harris, Research Analyst – Register for Chartwell’s Feb. 13 webinar to learn how Southern California Edison used a three-phase brand-communication campaign to demonstrate its commitment to clean energy while appealing to three key audiences: employees, customers and prospective talent. … View full story

Deadline to share your best outage communications efforts is coming up quickly

By Suzanne Haggerty, Industry Consultant – It’s that magical time of the year again: the concurrence of Valentine’s Day and the deadline to enter Chartwell’s 2019 Outage Communications Best Practices Awards. The deadline for submission is Wednesday, Feb. 13, which … View full story

Engaging utility customers in the digital age

By Rebecca Harris, Research Analyst, and Russ Henderson, Research Manager – The utility industry has not yet seen truly disruptive, fast-moving competitors shatter old paradigms. At least not in the same way that companies like Casper and Harry’s have wreaked … View full story

How a Canadian utility leveraged automation to improve the customer experience

By Ruchi Solanki, Research Analyst – Register for Chartwell’s upcoming webinar to learn how Hydro One employed robotic automation to streamline operations and improve the  customer experience. In April 2016, Hydro One began leveraging Robotics Process Automation (RPA) within its … View full story

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