Chartwell Inc. is a specialized information provider that helps utilities improve their customer experience and ultimately customer satisfaction. Chartwell publishes case studies; quantitative research and industry data; and hosts conferences and other events for utility professionals.
ATLANTA – April 29, 2013 – Utility professionals from across North America gathered earlier this month in Phoenix, Ariz. to showcase new ideas and share lessons learned during Chartwell’s Utility Market Research Summit, held April 19-20. The current information era … View full story
Entries now accepted for Customer Service, Marketing and Outage Communications campaigns ATLANTA – April 17, 2013 – Chartwell Inc., a leading provider of specialized information designed to help utilities improve their customer satisfaction, is now accepting entries for its 2013 … View full story
ATLANTA – March 4, 2013 – In the wake of an upward trend of major storm events, utilities across North America are continuously striving to improve outage communications. Many utilities, particularly those in the northeastern region of the U.S., have … View full story
ATLANTA – January 31, 2013 – As many consumers regularly conduct business with a variety of organizations, expectations for options, such as mobile bill presentment and payment, continue to increase. Responsive utilities can garner numerous benefits from proactively meeting customers’ … View full story
ATLANTA – January 29, 2013 – While mobile websites are currently more commonplace in the industry than mobile applications, the number of utilities offering each of these services continues to increase. Customer demand for convenience and accessibility challenges utilities to … View full story
