Welcome

Chartwell, Inc. is a specialized information provider for the utility industry. We provide strategic research and facilitate issue-targeted forums for collaboration among industry peers. Our wide range of services ensures that our members have access to the best, most timely information available to make their business decisions.

Latest Blogs

Knowledge is less power

By Ben Murdock, Senior Research Analyst – Utilities have invested significant resources over the years to better serve low-income customers. When asked about these investments in Chartwell’s 2016 surveys, utility representatives reported greater investment in billing programs but greater success … View full story

Winter storm provides opportunity to leverage social media

By Zahra Dhanani, Research Associate – Ah, winter storms. The eternal enemy of snow shovels everywhere. After a few weeks of false spring that brought with it hopeful sightings of cardinals and dogwood blooms, we woke up Sunday morning to … View full story

Regulatory “go ahead” for cloud capitalization could transform utility CIS

By Will Adams, Senior Industry Analyst – For me, a major takeaway from last week’s Western Energy Institute conference – the Spring Corporate + Customer Symposium in San Diego – was the need to derive much greater customer value and insights from … View full story

Safety messaging critical for utility communications

By Ruchi Solanki, Research Associate – In light of the recent news of the Oroville Dam damage to a spillway in Northern California that caused a frantic but temporary mass evacuation of residents, safety messaging has become a critical part … View full story

LG&E and KU takes customer service to the front line

By Allison Herdic, Industry Researcher – Branding – it’s all around us. Logos, advertisements, marketing campaigns and social media activity can all support building a brand and expanding its recognition. And, as we know, the tactics and features of branding … View full story

  • Happening at Chartwell

    Chartwell currently has several surveys in the field.

    Contact us to learn more or how to participate.
  • Connect With Us

    Subscribe to Chartwell's blog

    Check us out on Twitter: @Chartwellinc

    And see what we're up to on Instagram: @chartwell_inc
  • Latest Reports

  • Featuring Recent Posts WordPress Widget development by YD