Chartwell, Inc. is a specialized information provider for the utility industry. We provide strategic research and facilitate issue-targeted forums for collaboration among industry peers. Our wide range of services ensures that our members have access to the best, most timely information available to make their business decisions.

Latest Blogs

Connecting and communicating with employees requires diligence

By Allison Herdic, Industry Researcher — Utilities are companies with many moving parts. From the numerous departments working diligently within headquarters to keep the operational wheels turning, to the employees serving tirelessly in the field, the day-to-day nature of the business … View full story

Take an inside look at one utility’s experience with journey mapping

By Suzanne Haggerty, Research Manager — So you’ve completed your customer journey mapping project, identifying customer perceptions of experiences with your company and revealing key pain points. Now what? Past fixing the simple, “quick-hit” things, like clearing up conflicting information, or … View full story

Join our quarterly Chartwell member webinar to get the latest outage communications and self-service trends

By Ruchi Solanki, Research Analyst – With half the year already gone, it’s time to wrap up and focus on the insights and opportunities from several of our surveys and research. During today’s members-only webinar, Chartwell will present new industry … View full story

Upcoming Webinar: PECO Leverages its Energy Advisor Experience

By Rebecca Harris, Research Analyst – Join Chartwell on Wednesday to hear how PECO brought attention to its Smart Ideas energy efficiency programs. PECO is in the third stage of electric consumption reduction mandated by Pennsylvania law. In the next … View full story

The freedom of self-service

By Noah Solomon, Senior Research Analyst – July 4th: the day when we Americans celebrate our country’s birthday, the day in 1776 when our founding fathers signed a declaration of freedom from the rigid control of Great Britain and began its … View full story

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    Chartwell currently one survey in the field. Contact us to learn more on how to participate.

    Self-service Survey

    Contact: Zahra Dhanani
    (404) 237-9099, ext. 264
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