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Chartwell, Inc. is a specialized information provider for the utility industry. We provide strategic research and facilitate issue-targeted forums for collaboration among industry peers. Our wide range of services ensures that our members have access to the best, most timely information available to make their business decisions.

Latest Blogs

AI and bill payment: the future for utilities?

- by Noah Solomon, Senior Research Analyst On the docket at CS Week 42 in Tampa, Florida was the current and future state of customer experience, customer satisfaction, billing and payment and other topics for the utility industry. Among these … View full story

Upcoming webinar: SMUD increases bill alert enrollment through popular ad campaign

Rebecca Harris, Research Analyst – Sacramento Municipal Utility District’s (SMUD) “Rock Band” advertising campaign engaged residential customers in My Energy Tools by promoting three different types of bill alerts: high bill, mid-bill and bill threshold alerts. The campaign led to … View full story

How new tools, channels and technologies are taking over the way utilities communicate about outages

By Ruchi Solanki, Research Analyst – NEW ORLEANS – Chartwell’s 12th annual Outage Communications Conference took place last week in New Orleans, with presentations from industry leaders sharing success stories, best practices and lessons learned on a variety of hot … View full story

Award deadline is approaching quickly

By Suzanne Haggerty, Research Manager — We’re at T-minus two weeks until the 2018 Chartwell’s Best Practices Awards deadline. I predict that Wednesday, June 13 will be one of the busiest days of the year for me (deadline day always is) … View full story

Self service isn’t a Solo venture

Rebecca Harris, Research Analyst – In the Star Wars universe, Han Solo is a swash-buckling smuggler. While he presents himself as a loner who can’t wait to set off on his own again, he never leaves Chewbacca, Luke or Leia … View full story

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