Chartwell Inc. is a specialized information provider that helps utilities improve their customer experience and ultimately customer satisfaction. Chartwell publishes case studies; quantitative research and industry data; and hosts conferences and other events for utility professionals.
ATLANTA – May 3, 2012 – While demand response programs are growing in the industry, more utilities are beginning to launch full-scale dynamic pricing plans to a broader base of residential customers, according to industry data featured in Chartwell’s latest … View full story
Atlanta – April 26, 2012 – Chartwell Inc., a leading provider of specialized information designed to help utilities improve their customer satisfaction, is now accepting entries for its annual Best Practices Awards for Marketing and Customer Service. Chartwell’s Best Practices … View full story
ATLANTA – April 17, 2012 – Implementing smart grid services can require considerable resources, sometimes posing technical, financial and personnel challenges for some smaller utility organizations in particular. In response, many of the industry’s major players are now offering “smart … View full story
ATLANTA – April 12, 2012 – Across North America, many utilities are finding success through efforts to enhance the customer contact experience by improving key performance metrics, Chartwell’s latest report Contact Center Metrics 2012, reveals. In particular, a number of … View full story
DALLAS – April 10, 2012 – While exhibiting at the AGA/EEI Customer Service Conference & Exposition, Chartwell Inc., a leading provider of specialized information designed to help utilities improve their customer satisfaction, announced the launch of its Customer Experience Research … View full story
