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Chartwell, Inc. is a specialized information provider for the utility industry. We provide strategic research and facilitate issue-targeted forums for collaboration among industry peers. Our wide range of services ensures that our members have access to the best, most timely information available to make their business decisions.

News From Chartwell

Duke Energy Sr. Vice President & Chief Customer Officer to Deliver Keynote Address at EMACS 2014

ATLANTA – October 15, 2014 – Senior executive from Duke Energy is set to open Chartwell’s EMACS – The Customer Experience Conference. The event will be held at the Hyatt Regency Orlando, Oct. 20-23, 2014 in Orlando, FL. Gayle Lanier, … View full story

Duke Energy serving as 17th annual EMACS – The Customer Experience Conference host utility

ATLANTA – June 23, 2014 – Duke Energy will be the host utility for Chartwell’s 17th annual EMACS – The Customer Experience Conference 2014 to be held at the Hyatt Regency Orlando, Oct. 20-23, 2014. Host utility keynote Gayle Lanier, … View full story

APOGEE Interactive returns as Platinum Sponsor for Chartwell’s 2014 EMACS – The Customer Experience Conference

ATLANTA – June 4, 2014 – APOGEE Interactive, a leading provider of online energy analysis applications, has signed on as the Platinum Sponsor for Chartwell’s EMACS – The Customer Experience Conference, Oct. 20-23 in Orlando. In its 17th year, EMACS … View full story

Chartwell announces new best practices award categories

Entries now accepted for Brand Marketing, Customer Service, Outage Communications and Program Marketing ATLANTA – April 8, 2014 – Chartwell is now accepting entries for its 2014 Best Practices Awards, including two new categories – Brand Marketing and Program Marketing. … View full story

Chartwell’s research analyst to offer dynamic pricing overview at AESP Conference

SAN DIEGO – Jan. 10, 2014 – Chartwell Research Analyst Baker Owens will address successful dynamic pricing programs at utilities and the outreach efforts that have made them successful at the 24th Association of Energy Service Professionals (AESP) National Conference … View full story

  • Happening at Chartwell

    EMACS - The Customer Experience Conference. Click here for info on agenda, speakers, and how to register. Purchase 3 registrations and the 4th is on us!

    Best Practices Awards
    The deadline has passed to enter Chartwell's 2014 Best Practices Awards. Winners will be announced at EMACS Oct. 20-23 in Orlando. For more information, visit www.emacsconference.com/awards/

    Outage Communications Conference
    Check back frequently as we continue to add exciting speakers and topics to the agenda. More info available here.

    Chartwell will present on “Social Media in Energy Efficiency Customer Engagement” at AESP Feb. 9-12, 2015 in Orlando.

    Don't forget to check us out on Twitter! @Chartwellinc @EMACSConference
  • Latest Reports

    October 7, 2014
    Outage Communications: Online Maps and Portals - Industry Update 2014

    September 8, 2014
    Outage Communications: Outage Maps Viewbook 2014 - Volume 2

    September 8, 2014
    Outage Communications: Outage Maps Viewbook 2014 - Volume 1

    September 4, 2014
    Web: Responsive and Adaptive Website Viewbook 2014

    August 22, 2014
    Outage Communications: Online Maps and Portals - Industry Update 2014

    August 18, 2014
    Customer Experience: Organization and Resources - Industry Update 2014

    August 15, 2014
    Customer Experience: Evaluating Customer Experience - Industry Update 2014

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