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Chartwell, Inc. is a specialized information provider for the utility industry. We provide strategic research and facilitate issue-targeted forums for collaboration among industry peers. Our wide range of services ensures that our members have access to the best, most timely information available to make their business decisions.

News From Chartwell

Chartwell Announces New Billing and Payment Research Council; Charter Members include Arizona Public Service, CenterPoint Energy, DTE Energy and Entergy

ATLANTA – Oct. 28, 2014 – Chartwell today announced the Billing and Payment Research Council. According to Chartwell research, billing has the highest impact on a customer’s experience with their utility. From saving money by going paperless, to meeting the … View full story

APS, PSEG Long Island, BGE, FPL and Southern Company recognized with Chartwell’s 2014 Best Practices Awards

ATLANTA – Oct. 27, 2014 – Arizona Public Service, PSEG Long Island, Baltimore Gas and Electric, Florida Power & Light and Southern Company have taken the top honors in Chartwell’s 11th annual Best Practices in Brand Marketing, Customer Service, Outage … View full story

8th Annual Outage Communications Conference Agenda Rooted in Chartwell Research and Data

ATLANTA – October 20, 2014 – Chartwell’s Outage Communications Conference will take place November 13-14 at the Hyatt Regency San Antonio with 16 sessions, 15 speakers and 17 hours of networking and information sharing. This year, Chartwell conducted extensive research … View full story

Duke Energy Sr. Vice President & Chief Customer Officer to Deliver Keynote Address at EMACS 2014

ATLANTA – October 15, 2014 – Senior executive from Duke Energy is set to open Chartwell’s EMACS – The Customer Experience Conference. The event will be held at the Hyatt Regency Orlando, Oct. 20-23, 2014 in Orlando, FL. Gayle Lanier, … View full story

Duke Energy serving as 17th annual EMACS – The Customer Experience Conference host utility

ATLANTA – June 23, 2014 – Duke Energy will be the host utility for Chartwell’s 17th annual EMACS – The Customer Experience Conference 2014 to be held at the Hyatt Regency Orlando, Oct. 20-23, 2014. Host utility keynote Gayle Lanier, … View full story

  • Happening at Chartwell

    Chartwell's 2014 Best Practices Award Winners have been announced.
    Congratulations to all our winners!
    For more information, visit www.emacsconference.com/awards/

    Outage Communications Conference
    Check back frequently as we continue to add exciting speakers and topics to the agenda. More info available here.

    Chartwell will present on “Social Media in Energy Efficiency Customer Engagement” at AESP Feb. 9-12, 2015 in Orlando.

    Don't forget to check us out on Twitter! @Chartwellinc @EMACSConference
  • Latest Reports

    October 7, 2014
    Outage Communications: Online Maps and Portals - Industry Update 2014

    September 8, 2014
    Outage Communications: Outage Maps Viewbook 2014 - Volume 2

    September 8, 2014
    Outage Communications: Outage Maps Viewbook 2014 - Volume 1

    September 4, 2014
    Web: Responsive and Adaptive Website Viewbook 2014

    August 22, 2014
    Outage Communications: Online Maps and Portals - Industry Update 2014

    August 18, 2014
    Customer Experience: Organization and Resources - Industry Update 2014

    August 15, 2014
    Customer Experience: Evaluating Customer Experience - Industry Update 2014

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