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Chartwell, Inc. is a specialized information provider for the utility industry. We provide strategic research and facilitate issue-targeted forums for collaboration among industry peers. Our wide range of services ensures that our members have access to the best, most timely information available to make their business decisions.

Latest Blogs

Read about the newest billing trends and opportunities in 2018

By Noah Solomon, Senior Research Analyst Chartwell has just published the 2018 Billing Trends and Opportunity Report, available to members of Chartwell’s Premier service. In this report, you’ll find our analysis of the most critical opportunities, challenges and trends in … View full story

EMACS 2018 is in the books! Here are the highlights

The utility industry has a reputation for being, shall we say, a bit dry and numbers-oriented. Average cost per kilowatt. SAIDI. SAIFI. Return on capital and cost effectiveness. This focus on practical, measurable detail is understandable, since the industry’s job … View full story

Energize your customer communications

The following is a guest post by Matt Swain, Managing Director and Practice Lead for Broadridge Communications Consulting EMACS 2018 is now in the books. In addition to meeting new people and discussing industry-leading topics – from digital transformation to … View full story

Paper bills are here to stay … for now!

The following is a guest post by Shaun Jackson, Senior Vice President of Marketing at KUBRA. Consumer billing and payment preferences are constantly changing and evolving, and it can be hard for utilities to stay up to date on the … View full story

Invest in your contact center – Take Chartwell’s Contact Center Trends Survey!

Rebecca Harris, Research Analyst – Contact centers are rapidly changing as technology enables more customer service channels, automation and data-sharing. In fact, preliminary data from Chartwell’s Contact Center Trends Survey shows that 93% of respondents believe self-service will have the … View full story

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