Chartwell, Inc. is a specialized information provider for the utility industry. We provide strategic research and facilitate issue-targeted forums for collaboration among industry peers. Our wide range of services ensures that our members have access to the best, most timely information available to make their business decisions.

News From Chartwell

Duke Energy serving as 17th annual EMACS – The Customer Experience Conference host utility

ATLANTA – June 23, 2014 – Duke Energy will be the host utility for Chartwell’s 17th annual EMACS – The Customer Experience Conference 2014 to be held at the Hyatt Regency Orlando, Oct. 20-23, 2014. Host utility keynote Gayle Lanier, … View full story

APOGEE Interactive returns as Platinum Sponsor for Chartwell’s 2014 EMACS – The Customer Experience Conference

ATLANTA – June 4, 2014 – APOGEE Interactive, a leading provider of online energy analysis applications, has signed on as the Platinum Sponsor for Chartwell’s EMACS – The Customer Experience Conference, Oct. 20-23 in Orlando. In its 17th year, EMACS … View full story

Chartwell announces new best practices award categories

Entries now accepted for Brand Marketing, Customer Service, Outage Communications and Program Marketing ATLANTA – April 8, 2014 – Chartwell is now accepting entries for its 2014 Best Practices Awards, including two new categories – Brand Marketing and Program Marketing. … View full story

Chartwell’s research analyst to offer dynamic pricing overview at AESP Conference

SAN DIEGO – Jan. 10, 2014 – Chartwell Research Analyst Baker Owens will address successful dynamic pricing programs at utilities and the outreach efforts that have made them successful at the 24th Association of Energy Service Professionals (AESP) National Conference … View full story

APS, Puget Sound Energy and PPL Electric Utilities recognized with Chartwell’s 2013 Best Practices Awards

ATLANTA – Oct. 9, 2013 – Arizona Public Service (APS), Puget Sound Energy (PSE) and PPL Electric Utilities have taken the top honors in Chartwell’s 10th annual Best Practices in Customer Service, Marketing and Outage Communications Awards, respectively, as announced … View full story

  • Happening at Chartwell

    EMACS - The Customer Experience Conference
    Early Bird Registration Now Open.
    Click here for info on agenda, speakers, and how to register. Purchase 3 registrations and the 4th is on us!

    Best Practices Awards
    The deadline has passed to enter Chartwell's 2014 Best Practices Awards. Winners will be announced at EMACS Oct. 20-23 in Orlando. For more information, visit www.emacsconference.com/awards/

    Outage Communications Conference
    Don't miss out on the Early Bird Special. Check back frequently as we continue to add exciting speakers and topics to the agenda. More info available here.

    Chartwell will present on “Social Media in Energy Efficiency Customer Engagement” at AESP Feb. 9-12, 2015 in Orlando.

    Don't forget to check us out on Twitter! @Chartwellinc @EMACSConference
  • Latest Reports

    August 22, 2014
    Outage Communications: Online Maps and Portals - Industry Update 2014

    August 18, 2014
    Customer Experience: Organization and Resources - Industry Update 2014

    August 15, 2014
    Customer Experience: Evaluating Customer Experience - Industry Update 2014

    August 13, 2014
    Outage Communications: Outage Maps and Websites - Infographic 2014

    August 11, 2014
    Customer Service: Scam Alert Campaign - Case Study - Duke Energy 2014

    July 16, 2014
    Customer Experience: Defining Customer Experience - Industry Update 2014

    July 7, 2014
    Customer Experience 2014 Benchmarking Survey Results

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