Strengthening Customer Relationships and Value Through High-Performance Programs
As regulations shift and consumer expectations rise, the relationships that utility providers have with customers must extend well beyond the meter. By partnering with reputable leading organizations that provide valuable customer ancillary services, utility companies can stand out from the crowd – increasing customer satisfaction, strengthening relationships, and enhancing their brands. Join Dwight Scruggs, from Cinch Home Services, to learn:
Understanding the emerging needs of customers
Key benefits of turnkey solutions through partnerships
Notable “must haves” for successful partnerships
Speaker: Dwight Scruggs, Vice President, Business Development and Sales Leader, Cinch Home Services
Dwight Scruggs has more than 20 years of successful leadership in the utility industry, having held positions such as Vice President of Sales Operations, Director of BPO Operations, Senior Vice President of Business Development and EVP of Strategy. He has worked with utilities representing over 70% of the households in the United States to help implement customer programs. He currently serves as the Business Development and Sales Leader at Cinch Home Services and was recently recognized nationally with a Bronze Stevie Award for sales executive of the Year.