The Value of Empathy: Social Alignment of Utility Centric Mobile Experience

The Value of Empathy: Social Alignment of Utility Centric Mobile Experience

In the wake of social and economic uncertainty, customers with flawless payment histories are suddenly finding themselves facing dire financial hardships for the first time. Although utilities are readily offering flexible payment options and financial assistance programs, enrollments are lagging, and delinquencies are higher than ever.  

Learn how leading utilities are transforming their mobile experience to drive desired behaviors, significantly increasing enrollment, performance and satisfaction.    


Speaker: Bill Joiner, Chief Strategy Officer, Message Broadcast 

As Chief Strategy Officer at Message Broadcast, Bill leads the design of strategic communication initiatives serving the Utility, Financial Services, Telecommunications, and Healthcare industries. During his 20-year tenure with the company, Bill has leveraged technology, conversational session flows, and complex decision logic to transform the way businesses and their customers communicate across all channels. Each day, Message Broadcast hosts millions of these conversations for the world’s most admired brands to inform, enroll, educate, transact, confirm, resolve, and select or infer preference.  


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