Slides – Operational Efficiencies and O&M Reductions – January 2022 Call

Click the button at left to download the slides from the second call of the Directors’ Strategic Council which took place on Jan. 20, 2022. As a follow up to the Nov. 2021 call, Black Hills Energy and NiSource shared sample roadmaps and KPI dashboards. Council members discussed customer affordability and O&M reductions: strategies for labor, vendor vs. in-house, and channels.

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TRANZACT: POST-OUTAGE CUSTOMER SATISFACTION BENCHMARK SURVEY

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