Outage Communications – June 2022 Call

The June council call featured a review of CX trends and opportunities in outage communications, an update by Duke Energy on improving customer satisfaction including a demo of their Planned Outage Portal, an overview of BGE’s outage tracker and problem solving on communicating energy costs and rate cases.

CX trends & opportunities in outage communications – 07:00

Duke dashboard and Planned Outage Portal – 13:23

BGE’s Outage Tracker– 42:27

Problem Solving – 49:54