Personalization, Marketing & Communications– May 2022 Call

Problem solving topics included Advanced Metering Infrastructure (AMI) marketing, Net Promoter Scores, incident response, and customer journey dashboards. Chartwell shared data and insights from their 2021 Marketing and Communications benchmark surveys, and CX Leadership Council members discussed recent successes, current challenges, and upcoming initiatives related to personalization, marketing and communications.

Problem Solving – 8:40

Personalization – 34:51

Marketing – 42:18

Communications – 47:54

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