Slides – Directors’ Strategic Council Annual Meeting – March 2022
The Directors’ Strategic Council’s extended annual meeting featured speaker Neil Dempster leading an interactive workshop on “Culture Transformation: Building and Sustaining a Customer-Centric Culture.”
- Part 1 – Welcome and Delivering on Customer Expectations
- Part 2 – Customer Centricity Workshop with Neil Dempster (including More/Better/ Different/Less exercise)
- Part 3 – Organizing for Customer Centricity and Driving the Strategy
Click DOWNLOAD SLIDES for the Chartwell slides from Parts 1 and 3 above with poll results. Neil Dempster’s slides are visible in the Part 2 recording above.
Participants formed four teams for several breakout sessions. Here are links to a page for each team with all the breakout session recordings and notes:
