Summary – Operational Efficiencies and O&M Reductions – January 2022 Call

Click the button at left to download the summary from the second call of the Directors’ Strategic Council which took place on Jan. 20, 2022. As a follow up to the Nov. 2021 call, Black Hills Energy and NiSource shared sample roadmaps and KPI dashboards. Council members discussed customer affordability and O&M reductions: strategies for labor, vendor vs. in-house, and channels.