Alabama Power Leverages Internal Systems to Improve Outage Restoration and Communications
Date: Wednesday, May 4th
Time: 2 – 3 PM ET
**As a member of Chartwell’s Insight Center, you have exclusive access to industry-leading content including benchmark reports, analysis reports, best practices case studies, proprietary survey data, frequent SME webinars and more. To register, log in using your Chartwell credentials then click the “register now” button up and follow the prompts to complete your registration. If you do not have a Chartwell login, follow the instruction at the top of the home page to create one. If you are not a member of Chartwell’s Insight Center, connect with us here to get started.**
In this interview-style webinar, learn how Alabama Power leveraged its ADMS and AMI capabilities to improve both outage communications and outage restoration efficiency, earning two Chartwell Best Practices awards in 2021. Join us while we dig into the details of how the utility established goals for these projects, coordinated efforts across the enterprise, developed new ways of capturing customer feedback, and ultimately improved the customer experience and outage response.
- Scott Johnson, Vice President, Chartwell, Inc.
- Russ Henderson, Director of Research and Councils, Chartwell, Inc.
- Wayne Boone, Principal, Alabama Power Company
- Brandon Lundy, Manager of AMI Mgmt. Systems, Alabama Power Company
Moderators & Speakers
Scott JohnsonVice President, Chartwell, Inc.
Russ HendersonDirector of Research and Councils
Brandon LundyManager of AMI Mgmt. Systems, Alabama Power Company
You may also like
SMECO’s MET Challenge Campaign Elevates Program Enhancement
SMECO introduced its My Energy Target marketing campaign in June…
Entergy Mobile App Delivers Self-Service Features and Customer Satisfaction
In November 2020, Entergy launched its new mobile app to…
Hawaiian Electric Shares AMI Benefits with Detailed Customer Communications
Attend this webinar to learn how Hawaiian Electric is increasing…