Alabama Power Leverages Internal Systems to Improve Outage Restoration and Communications
Date: Wednesday, May 4th
Time: 2 – 3 PM ET
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In this interview-style webinar, learn how Alabama Power leveraged its ADMS and AMI capabilities to improve both outage communications and outage restoration efficiency, earning two Chartwell Best Practices awards in 2021. Join us while we dig into the details of how the utility established goals for these projects, coordinated efforts across the enterprise, developed new ways of capturing customer feedback, and ultimately improved the customer experience and outage response. Moderator:
In this interview-style webinar, learn how Alabama Power leveraged its ADMS and AMI capabilities to improve both outage communications and outage restoration efficiency, earning two Chartwell Best Practices awards in 2021. Join us while we dig into the details of how the utility established goals for these projects, coordinated efforts across the enterprise, developed new ways of capturing customer feedback, and ultimately improved the customer experience and outage response. Moderator:
- Scott Johnson, Vice President, Chartwell, Inc.
- Russ Henderson, Director of Research and Councils, Chartwell, Inc.
- Wayne Boone, Principal, Alabama Power Company
- Brandon Lundy, Manager of AMI Mgmt. Systems, Alabama Power Company
